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Microsoft MB-230 Exam
Microsoft Dynamics 365 Customer Service Functional Consultant
Updated on: 24-Feb-2026

MB-230 Exam Info

  • Certification Provider: Microsoft
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Exam Code: MB-230
  • Total Questions: 408 Q&A

Exam Topics Covered:

  1. Exam Topic: Mixed Questions
  2. Exam Topic: Implement Microsoft Power Platform
  3. Exam Topic: Implement Customer Service workspaces
  4. Exam Topic: Implement Customer Service workspaces
  5. Exam Topic: Manage analytics and insights
  6. Exam Topic: Manage analytics and insights
  7. Exam Topic: Manage analytics and insights
  8. Exam Topic: Manage analytics and insights
  9. Exam Topic: Manage analytics and insights Questions
  10. Exam Topic: Implement Omnichannel for Customer Service
  11. Exam Topic: Implement Omnichannel for Customer Service
  12. Exam Topic: Implement Omnichannel for Customer Service
  13. Exam Topic: Implement scheduling
  14. Exam Topic: Implement scheduling
  15. Exam topic: Implement scheduling Questions
  16. Exam topic: Manage queues, entitlements, and service-level agreements (SLAs)
  17. Exam topic: Manage queues, entitlements, and service-level agreements (SLAs)
  18. Exam topic: Manage queues, entitlements, and service-level agreements (SLAs)
  19. Exam topic: Manage queues, entitlements, and service-level agreements (SLAs)
  20. Exam Topic: Manage queues, entitlements, and service-level agreements (SLAs) questions
  21. Exam Topic: Manage cases and Knowledge Management
  22. Exam Topic: Manage cases and Knowledge Management
  23. Exam Topic: Manage cases and Knowledge Management
  24. Exam Topic: Manage cases and Knowledge Management
  25. Exam Topic: Manage cases and Knowledge Management
  26. Exam Topic: Manage cases and Knowledge Management Questions
  27. Exam Topic: Implement Microsoft Power Platform
  28. Exam Topic: Implement Microsoft Power Platform
Browse 408 Questions