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ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 42)

ITILFND-2011 PDF — 519 Questions

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



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P
praveenkumar
11/20/2023 11:57:00 AM

very helpful to crack first attempt

Anonymous
A
asad Raza
5/15/2023 5:38:00 AM

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7/17/2023 5:22:00 PM

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SWEDEN
W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

MALAYSIA
D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

Anonymous
T
Tink
7/24/2023 9:23:00 AM

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GERMANY
J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

Anonymous
9
9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

Anonymous
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Tai
8/28/2023 5:28:00 AM

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V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

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A
A K
8/3/2023 11:56:00 AM

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Nitin Mindhe
11/27/2023 6:12:00 AM

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BailleyOne
11/22/2023 1:45:00 AM

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Anonymous
P
patel
10/25/2023 8:17:00 AM

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M
MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

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11/2/2023 3:15:00 AM

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10/31/2023 12:07:00 PM

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Matheus
9/3/2023 2:14:00 PM

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yenvti2@gmail.com
8/12/2023 7:56:00 PM

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Miguel
10/5/2023 12:16:00 PM

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SPAIN
N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

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8/28/2023 1:00:00 AM

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10/31/2023 12:51:00 AM

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S
suresh
12/16/2023 10:54:00 PM

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W
Wali
6/4/2023 10:07:00 PM

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7/18/2023 1:10:00 AM

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10/15/2023 1:34:00 PM

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12/17/2023 8:36:00 AM

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10/3/2023 12:59:00 AM

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