A global financial enterprise has been experiencing a substantial number of information security incidents that have directly affected its business reputation. Which of the following should be the IT governance board's FIRST course of action?
Answer(s): B
Requesting an IT security assessment to identify the main security gaps is the IT governance board’s first course of action, as it helps to understand the root causes and the extent of the information security incidents that have affected the enterprise’s business reputation. An IT security assessment can also provide recommendations and best practices for improving thesecurity posture and reducing the risks of future incidents12. Reference := CGEIT Exam Content Outline, Domain 4, Subtopic B: IT Risk Management, Task 1: Ensure that an IT risk management framework exists to identify, analyze, mitigate, manage, monitor, and communicate IT-related business risk, and that the framework for IT risk management is in alignment with the enterprise risk management (ERM) framework.
An enterprise has had the same IT governance framework in place for several years. Currently, large and small capital projects go through the same architectural governance reviews. Despite repeated requests to streamline the review process for small capital projects, business units have received no response from IT. The business units have recently escalated this issue to the newly appointed GO. Which of the following should be done FIRST to begin addressing business needs?
Answer(s): C
Assessing the impact of the proposed change is the first step to begin addressing business needs, as it helps to understand the current state of the IT governance framework, the gaps and issues that need to be resolved, and the potential benefits and risks of the change. An impact assessment can also provide a basis for prioritizing and planning the change, and for engaging and communicating with the stakeholders12. Reference := CGEIT Exam Content Outline, Domain 1, Subtopic A: Governance Framework, Task 4: Ensure that a continual improvement process is in place to maintain and enhance the performance and maturity of IT governance.
Which of the following is MOST critical for the successful implementation of an IT process?
Objectives and metrics are the most critical for the successful implementation of an IT process, as they define the purpose, scope, and expected outcomes of the process. Objectives and metrics also help to measure and monitor the performance, efficiency, and effectiveness of the process,and to identify and implement improvement opportunities12. Reference := CGEIT Exam Content Outline, Domain 1, Subtopic C: Technology Governance, Task 2: Ensure that IT processes are defined, implemented, monitored and continually improved in alignment with the enterprise governance framework.
The board of directors has mandated the use of geolocation software to track mobile assets assigned to employees who travel outside of their home country. To comply with this mandate, the IT steering committee should FIRST request
An assessment to determine if data privacy protection is addressed is the first request that the IT steering committee should make to comply with the board’s mandate, as it helps to ensure that the use of geolocation software does not violate any applicable laws, regulations, or ethical standards regarding the collection, processing, and sharing of personal or sensitive data. Data privacy protection is an important aspect of information governance, which is part of the CGEIT Domain 1: Governance of Enterprise IT1. An assessment can also identify the risks and controls associated with the geolocation software, and provide recommendations and best practices for its implementation and management2. Reference := CGEIT Exam Content Outline, Domain 1, Subtopic C: Information Governance, Task 1: Define and implement information governance processes to ensure alignment with enterprise goals and objectives.
An analysis of an organization s security breach is complete. The results indicate that the quality of the code used for updates to its primary customer-facing software has been declining and security flaws were introduced. The FIRST IT governance action to correct this problem should be to review:
The change management control framework is the first IT governance action to correct the problem of declining code quality and security flaws, as it defines and implements the policies, procedures, and standards for managing changes to the IT systems and software. The change management control framework also ensures that changes are authorized, tested, documented, and deployed in a consistent and secure manner12. A review of the change management control framework can help to identify and address the root causes of the security breach, and to prevent or mitigate similar incidents in the future. Reference := CGEIT Exam Content Outline, Domain 1, Subtopic C: Technology Governance, Task 3: Ensure that IT processes are compliant with relevant laws, regulations and contractual requirements.
Which of the following is the MOST effective way of assessing enterprise risk?
Answer(s): D
An operational risk assessment is the most effective way of assessing enterprise risk, as it evaluates the potential losses and impacts that may arise from inadequate or failed internal processes, people, systems, or external events. An operational risk assessment also helps to identify and prioritize the key risk indicators (KRIs), risk scenarios, and mitigation strategies for the enterprise12. Reference := CGEIT Exam Content Outline, Domain 4, Subtopic B: IT Risk Management, Task 1: Ensure that an IT risk management framework exists to identify, analyze, mitigate, manage, monitor, and communicate IT-related business risk, and that the framework for IT risk management is in alignment with the enterprise risk management (ERM) framework.
A CIO must determine if IT staff have adequate skills to deliver on key strategic objectives. Which of the following will provide the MOST useful information?
Gap analysis results will provide the most useful information for the CIO to determine if IT staff have adequate skills to deliver on key strategic objectives, as they compare the current state ofthe IT staff skills with the desired or required state. Gap analysis results also help to identify the gaps or deficiencies in the IT staff skills, and to plan and implement the actions and strategies to close or reduce the gaps1. A gap analysis can be performed using various methods and tools, such as SWOT analysis, skill matrix, competency framework, etc.
When evaluating benefits realization of IT process performance, the analysis MUST be based on;
Answer(s): A
When evaluating benefits realization of IT process performance, the analysis must be based on key business objectives, as they define the desired outcomes and value that the IT processes are expected to deliver and support. Key business objectives are derived from the enterprise strategy and vision, and they provide the basis for measuring and monitoring the IT process performance and benefits123. Reference := CGEIT Exam Content Outline, Domain 3, Subtopic B: Performance Measurement and Optimization, Task 1: Establish and monitor IT performance measurement systems to evaluate the extent to which IT delivers on its strategic objectives and desired outcomes.
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