SPHR Exam Questions and Answers | Exam-Dumps (Page: 17)

QUESTION: 81 Exam Topic: 1, Volume A

Your organization likes to use mediation rather than lawsuits to find amicable resolutions to issues and disputes. When mediation is required, there are several steps to the process. What step of the mediation process identifies alternative solutions to the problem?

Options
Fact-finding
Negotiating
Structure

Answer(s): A

Reference:

Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-
5. Chapter 7: Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Dispute Resolution

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QUESTION: 82 Exam Topic: 1, Volume A

As an HR Professional you must recognize, and be aware of several pieces of legislation that affects your performance as an HR Professional. Which one of the following acts exempted labor unions and agricultural organizations from The Sherman Antitrust Act?

The Clayton Act
The Railway Labor Act
The National Industrial Recovery Act
The National Labor Relations Act

Answer(s): A

Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Seven:
Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Labor Relations

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QUESTION: 83 Exam Topic: 1, Volume A

A union is performing a jurisdictional strike in front of a construction site. What is a jurisdictional strike?

It is a strike through which the union seeks to pressurize an employer to assign a particular work to its members; rather than to members of other unions or to the non-union workers.
It is a strike through which the union seeks to pressurize an employer to agree to the terms of a new contract although there is already an approved contract in place.
It is a strike through which the union seeks to pressurize an employer to agree to the terms of a new contract because the current contract between the employer and the union has expired.
It is a strike through which the union seeks to pressurize an employer to assign all work to its members, rather than to members of non-union workers.

Answer(s): A

Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Seven:
Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Labor Relations

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QUESTION: 84 Exam Topic: 1, Volume A

Which of the following HR strategies would be most useful in dealing with a workforce that lacks accountability?

Identify training needs through an assessment.
Conduct a skills assessment to determine performance deficiencies.
Begin to gather employee feedback through surveys and exit interviews.
Follow the progressive disciplinary process.

Answer(s): C

Explanation:

Answer option C is correct. Employee-engagement activities center around the function of gathering meaningful feedback. Surveys, interviews, and focus groups are just some of the examples of formal feedback systems that can be used to improve organizational outcomes. From this feedback, solutions such as training (A) and targeted performance improvement plans (B, D) can be assessed. See Chapter 7 for more information.
Chapter: Employee and Labor Relations
Objective: Union Organization

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QUESTION: 85 Exam Topic: 1, Volume A

An organization has over 5, 000 employees and a union has been trying to persuade the employees to join their union. Before the employees can vote in a union election, what percentage of the employee population must sign an authorization card for the union?

Ten percent
Thirty percent
Fifty percent
Eighty percent

Answer(s): B

Reference:

Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-
5. Chapter 7: Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Union Organization

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HRCI SPHR Exam (page: 17) HRCI Senior Professional in Human Resources Updated on: 09-Feb-2026

QUESTION: 81 Exam Topic: 1, Volume A

Reference:

QUESTION: 82 Exam Topic: 1, Volume A

Reference:

QUESTION: 83 Exam Topic: 1, Volume A

Reference:

QUESTION: 84 Exam Topic: 1, Volume A

Explanation:

QUESTION: 85 Exam Topic: 1, Volume A

Reference:

HRCI SPHR Exam (page: 17)
HRCI Senior Professional in Human Resources
Updated on: 09-Feb-2026