HDI QQ0-300 Exam (page: 3)
HDI QQ0-300 : Help Desk Manager
Updated on: 25-Dec-2025

Viewing Page 3 of 21

Your support organization has 20 frontline analysts. The Call Management System produces performance reports that show the amount of time each analyst is on the phone, performing wrap-up work, and not available. Reports also show the number of calls taken and the average talk-time per agent. Based on these reports, what should the manager do to improve the support organization's performance?

  1. recognize and reward the individual who handles the most calls
  2. publish a list of agents ranked by who has the most talk time
  3. recognize and reward the individual who has the least "not available" time
  4. publish trend reports for the group as a whole

Answer(s): D



Which three methods clarify understanding of organizational missions, strategies, strengths, weaknesses, and capabilities? (Choose three.)

  1. consistent and high-impact feedback to team members
  2. interviews with key stakeholders, customers, and leaders
  3. focus groups
  4. round-table meetings with employees

Answer(s): B,C,D



Which three should be included in the professional development plans for your staff? (Choose three.)

  1. an assessment of each member's strengths and weaknesses in comparison to those that are required for the current position
  2. a list of classes available in your corporate training center
  3. an assessment of each member's strengths and weaknesses in comparison to those that are required for the next job which the staff member is seeking
  4. a list of training programs that the staff member should take in the months ahead

Answer(s): A,C,D



A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?

  1. Time in Queue
  2. First Call Resolution Rate
  3. Average Speed of Answer
  4. Abandonment Rate

Answer(s): D



What are two roles of expert systems in Help Desk applications? (Choose two.)

  1. to provide a direct channel to vendors' marketing departments for new systems
  2. to provide Help Desk analysts with answers to every customer question
  3. to narrow down the type of problem and suggest resolutions
  4. to provide assistance to second-level analysts for more advanced troubleshooting

Answer(s): C,D



Viewing Page 3 of 21



Share your comments for HDI QQ0-300 exam with other users:

Deep 6/12/2023 7:22:00 AM

needed dumps
INDIA


tumz 1/16/2024 10:30:00 AM

very helpful
UNITED STATES


NRI 8/27/2023 10:05:00 AM

will post once the exam is finished
UNITED STATES


kent 11/3/2023 10:45:00 AM

relevant questions
Anonymous


Qasim 6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck
Anonymous


Cath 10/10/2023 10:09:00 AM

q.112 - correct answer is c - the event registry is a module that provides event definitions. answer a - not correct as it is the definition of event log
VIET NAM


Shiji 10/15/2023 1:31:00 PM

good and useful.
INDIA


Ade 6/25/2023 1:14:00 PM

good questions
Anonymous


Praveen P 11/8/2023 5:18:00 AM

good content
UNITED STATES


Anastasiia 12/28/2023 9:06:00 AM

totally not correct answers. 21. you have one gcp account running in your default region and zone and another account running in a non-default region and zone. you want to start a new compute engine instance in these two google cloud platform accounts using the command line interface. what should you do? correct: create two configurations using gcloud config configurations create [name]. run gcloud config configurations activate [name] to switch between accounts when running the commands to start the compute engine instances.
Anonymous


Priyanka 7/24/2023 2:26:00 AM

kindly upload the dumps
Anonymous


Nabeel 7/25/2023 4:11:00 PM

still learning
Anonymous


gure 7/26/2023 5:10:00 PM

excellent way to learn
UNITED STATES


ciken 8/24/2023 2:55:00 PM

help so much
Anonymous


Biswa 11/20/2023 9:28:00 AM

understand sql col.
Anonymous


Saint Pierre 10/24/2023 6:21:00 AM

i would give 5 stars to this website as i studied for az-800 exam from here. it has all the relevant material available for preparation. i got 890/1000 on the test.
Anonymous


Rose 7/24/2023 2:16:00 PM

this is nice.
Anonymous


anon 10/15/2023 12:21:00 PM

q55- the ridac workflow can be modified using flow designer, correct answer is d not a
UNITED STATES


NanoTek3 6/13/2022 10:44:00 PM

by far this is the most accurate exam dumps i have ever purchased. all questions are in the exam. i saw almost 90% of the questions word by word.
UNITED STATES


eriy 11/9/2023 5:12:00 AM

i cleared the az-104 exam by scoring 930/1000 on the exam. it was all possible due to this platform as it provides premium quality service. thank you!
UNITED STATES


Muhammad Rawish Siddiqui 12/8/2023 8:12:00 PM

question # 232: accessibility, privacy, and innovation are not data quality dimensions.
SAUDI ARABIA


Venkat 12/27/2023 9:04:00 AM

looks wrong answer for 443 question, please check and update
Anonymous


Varun 10/29/2023 9:11:00 PM

great question
Anonymous


Doc 10/29/2023 9:36:00 PM

question: a user wants to start a recruiting posting job posting. what must occur before the posting process can begin? 3 ans: comment- option e is incorrect reason: as part of enablement steps, sap recommends that to be able to post jobs to a job board, a user need to have the correct permission and secondly, be associated with one posting profile at minimum
UNITED KINGDOM


It‘s not A 9/17/2023 5:31:00 PM

answer to question 72 is d [sys_user_role]
Anonymous


indira m 8/14/2023 12:15:00 PM

please provide the pdf
UNITED STATES


ribrahim 8/1/2023 6:05:00 AM

hey guys, just to let you all know that i cleared my 312-38 today within 1 hr with 100 questions and passed. thank you so much brain-dumps.net all the questions that ive studied in this dump came out exactly the same word for word "verbatim". you rock brain-dumps.net!!! section name total score gained score network perimeter protection 16 11 incident response 10 8 enterprise virtual, cloud, and wireless network protection 12 8 application and data protection 13 10 network défense management 10 9 endpoint protection 15 12 incident d
SINGAPORE


Andrew 8/23/2023 6:02:00 PM

very helpful
Anonymous


latha 9/7/2023 8:14:00 AM

useful questions
GERMANY


ibrahim 11/9/2023 7:57:00 AM

page :20 https://exam-dumps.com/snowflake/free-cof-c02-braindumps.html?p=20#collapse_453 q 74: true or false: pipes can be suspended and resumed. true. desc.: pausing or resuming pipes in addition to the pipe owner, a role that has the following minimum permissions can pause or resume the pipe https://docs.snowflake.com/en/user-guide/data-load-snowpipe-intro
FINLAND


Franklin Allagoa 7/5/2023 5:16:00 AM

i want hcia exam dumps
Anonymous


SSA 12/24/2023 1:18:00 PM

good training
Anonymous


BK 8/11/2023 12:23:00 PM

very useful
INDIA


Deepika Narayanan 7/13/2023 11:05:00 PM

yes need this exam dumps
Anonymous