Which two service parameters are normally addressed in a Service Level Agreement? (Choose two.)
Answer(s): A,D
Acme Brick Company is experiencing significant growth and making rapid changes to its technology. The increased number of support calls has impacted service levels. To solve the problem, management is considering outsourcing, in sourcing, or contracting for staff. In which situation should management choose the "contracting for staff" option?
Answer(s): C
Analysts play a large part in ensuring that the Help Desk provides consistent service to customers.Which two regularly scheduled events ensure that your analysts provide consistent service?(Choose two.)
Answer(s): B,C
Which two techniques are effective in preventing or eliminating customer conflict? (Choose two.)
Answer(s): A,C
Call volume increases whenever a new release of software is deployed, causing an increase in the Abandonment Rate. You have decided to increase staff for the new release scheduled to rollout in three months. What helped you make your decision? (Choose two.)
Answer(s): B,E
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seems good..
took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.
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question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you
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questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer
90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump
answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.
password lockout being the correct answer for question 37 does not make sense. it should be geofencing.
for question 4, the righr answer is :recover automatically from failures
question number 4s answer is 3, option c. i
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