HDI QQ0-200 Exam (page: 4)
HDI QQ0-200 : Qualified Help Desk Senior Analyst
Updated on: 25-Dec-2025

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When communicating with a customer, it is best to avoid _____. (Choose two)

  1. Use of slang.
  2. Apologies.
  3. Empathising.
  4. Technical terms.

Answer(s): A,D



Which is the best example of a problem statement? (Choose 1)

  1. The application is not meeting customer expectations. They are writing to the IT manager to complain.
  2. During product installation the following DLL modules were not found: AWFXAB32.DLL, CRPT32.DLL, OLE32.DLL.
  3. An application failed with a 999 error message and blue screen. The database appears to be corrupted and there is no backup.
  4. A customer attempted to print from the reporting module and had a printer error. The customer is not very knowledgeable about the application.

Answer(s): B



What are the three most common self-help technologies? (Choose three)

  1. Fax-back systems.
  2. Frequently Asked Questions.
  3. Call logging systems.
  4. Application online help systems.

Answer(s): A,B,D



What are two key reasons that can cause a team to fail? (Choose two)

  1. The team has clear objectives.
  2. The team lacks management support.
  3. The team is cross-functional.
  4. The team has multiple locations.
  5. The team has insufficient time allocated for team activities.

Answer(s): B,E



What are three characteristics of effective leaders? (Choose three)

  1. They closely monitor the team.
  2. They practice and encourage fairness.
  3. They are able to execute plans.
  4. They delegate responsibility effectively.

Answer(s): B,C,D



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Share your comments for HDI QQ0-200 exam with other users:

rajesh soni 1/17/2024 6:53:00 AM

good examplae to learn basic
INDIA


Tanya 10/25/2023 7:07:00 AM

this is useful information
Anonymous


Nasir Mahmood 12/11/2023 7:32:00 AM

looks usefull
Anonymous


Jason 9/30/2023 1:07:00 PM

question 81 should be c.
CANADA


TestPD1 8/10/2023 12:22:00 PM

question 18 : response isnt a ?
EUROPEAN UNION


ally 8/19/2023 5:31:00 PM

plaese add questions
TURKEY


DIA 10/7/2023 5:59:00 AM

is dumps still valid ?
FRANCE


Annie 7/7/2023 8:33:00 AM

thanks for this
EUROPEAN UNION


arnie 9/17/2023 6:38:00 AM

please upload questions
Anonymous


Tanuj Rana 7/22/2023 2:33:00 AM

please upload the question dump for professional machinelearning
Anonymous


Future practitioner 8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!
Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


Nathan 12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help
Anonymous


Corey 12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.
Anonymous


Rajender 10/18/2023 3:54:00 AM

i would like to take psm1 exam.
Anonymous


Blessious Phiri 8/14/2023 9:53:00 AM

cbd and pdb are key to the database
SOUTH AFRICA


Alkaed 10/19/2022 10:41:00 AM

the purchase and download process is very much streamlined. the xengine application is very nice and user-friendly but there is always room for improvement.
NETHERLANDS


Dave Gregen 9/4/2023 3:17:00 PM

please upload p_sapea_2023
SWEDEN


Sarah 6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

good questions
UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


Sonbir 8/8/2023 1:04:00 PM

how to get system serial number using intune
Anonymous


Manju 10/19/2023 1:19:00 PM

is it really helpful to pass the exam
Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


Abdul SK 9/28/2023 11:42:00 PM

kindy upload
Anonymous


Aderonke 10/23/2023 12:53:00 PM

fantastic assessment on psm 1
UNITED KINGDOM


SAJI 7/20/2023 2:51:00 AM

56 question correct answer a,b
Anonymous


Raj Kumar 10/23/2023 8:52:00 PM

thank you for providing the q bank
CANADA


piyush keshari 7/7/2023 9:46:00 PM

true quesstions
Anonymous


B.A.J 11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY