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  1. Home
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  3. QQ0-200

HDI QQ0-200 Exam (page: 1)
HDI QQ0-200 : Qualified Help Desk Senior Analyst
Updated on: 11-Nov-2025

Viewing Page 1 of 24
QQ0-200 PDF 114 Questions

What are three considerations to bear in mind when setting up a service continuity site? (Choose three)

  1. Location.
  2. Cost implications.
  3. Storage/space capacities.
  4. Computer telephony integration (CTI).

Answer(s): A,B,C



Which two are techniques for communicating cross culturally? (Choose two)

  1. Slow the pace at which you speak.
  2. Speak carefully and loudly.
  3. Tell the customer you are having some difficulty in understanding them.
  4. Ask lots of questions to check your understanding, even if it means interrupting them.

Answer(s): A,C



What are two of the best ways to demonstrate confidence when on the telephone with a customer? (Choose 1)

  1. Using a confident tone, tell the customer you are new to the desk and are transferring their call.
  2. Using a confident tone, tell the customer that you are unable to help them until tomorrow.
  3. Using a confident tone, tell them you dont have a resolution for their incident yet but you are finding out by using the knowledgebase.
  4. Using a confident tone, ask the customer to call a 2nd line team, and provide their telephone number.

Answer(s): C



What is a principle of structured information gathering? (Choose 1)

  1. Asking questions in a practiced manner.
  2. Asking questions in a predetermined sequence.
  3. Asking questions using a logical, methodical approach.
  4. Asking questions in a free-form manner.

Answer(s): B



What is the most effective way to encourage customers to tell us when they are not happy with our services? (Choose 1)

  1. Explain why their problem happened in the first place.
  2. Apologise, thank them for calling and close the call.
  3. Listen to them, document all the details, and ensure that it is followed up.
  4. Tell them that the group at fault for the complaint they made will contact them.

Answer(s): C



Viewing Page 1 of 24



Share your comments for HDI QQ0-200 exam with other users:

sushant 6/28/2023 4:38:00 AM

please upoad
EUROPEAN UNION


John 8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.
Anonymous


Blessious Phiri 8/14/2023 3:49:00 PM

expository experience
Anonymous


concerned citizen 12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.
UNITED STATES


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UNITED STATES


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UNITED STATES


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Anonymous


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Anonymous


SN 9/5/2023 2:25:00 PM

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UNITED STATES


Zoubeyr 9/8/2023 5:56:00 AM

question 11 : d
FRANCE


User 8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.
Anonymous


CW 7/6/2023 7:37:00 PM

good questions. thanks.
Anonymous


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good for practice.
INDIA


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great case study
UNITED STATES


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INDIA


rsmyth 5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk
IRELAND


Keny 6/23/2023 9:00:00 PM

thanks, very relevant
PERU


Muhammad Rawish Siddiqui 11/29/2023 12:14:00 PM

wrong answer. it is true not false.
SAUDI ARABIA


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Anonymous


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Anonymous


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Anonymous


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UNITED STATES


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Anonymous


Amel Mhamdi 12/16/2022 10:10:00 AM

in the pdf downloaded is write google cloud database engineer i think that it isnt the correct exam
FRANCE


Angel 8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable
UNITED STATES


SH 5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now
UNITED STATES


sudhagar 9/6/2023 3:02:00 PM

question looks valid
UNITED STATES


Van 11/24/2023 4:02:00 AM

good for practice
Anonymous


Divya 8/2/2023 6:54:00 AM

need more q&a to go ahead
Anonymous


Rakesh 10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview
Anonymous


Nik 11/10/2023 4:57:00 AM

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HONG KONG


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tumz 1/16/2024 10:30:00 AM

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UNITED STATES


NRI 8/27/2023 10:05:00 AM

will post once the exam is finished
UNITED STATES