HDI QQ0-100 Help Desk Analyst (HDA) QQ0-100 Dumps in PDF

Free HDI QQ0-100 Real Questions (page: 19)

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

  1. E-mail an apology to the customer
  2. Instruct another analyst to conduct follow-up
  3. Wait and see if the customer calls back
  4. Notify your manager of the situation

Answer(s): D



Which two are benefits of teamwork? (Choose two.)

  1. More buy-in
  2. Reduced flexibility
  3. Higher motivation
  4. Increased sympathy

Answer(s): A,C



Which two are characteristics of unsuccessful teams? (Choose two.)

  1. Good team morale
  2. Lack objectives
  3. Independence
  4. Lack of ownership

Answer(s): B,D



During a call, you need to have the customer reboot the system What could you do during this time to distract the customer from the long boot process?

  1. Explain to the customer what you just did
  2. Ask the customer if he is married
  3. Ask the customer where he resides
  4. Explain how the help desk benefits the customer

Answer(s): A



In which two instances is it appropriate to use the customers first name? (Choose two.)

  1. During the initial interaction with the customer
  2. When the customer becomes irate
  3. During informal communication
  4. When you have established a good rapport with the customer

Answer(s): C,D



Share your comments for HDI QQ0-100 exam with other users:

W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

T
Tink
7/24/2023 9:23:00 AM

great for prep

J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

9
9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

T
Tai
8/28/2023 5:28:00 AM

wonderful material

V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

N
Nitin Mindhe
11/27/2023 6:12:00 AM

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B
BailleyOne
11/22/2023 1:45:00 AM

explanations for the answers are to the point.

P
patel
10/25/2023 8:17:00 AM

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MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

J
Jayant
11/2/2023 3:15:00 AM

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12/14/2023 7:12:00 AM

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hello
10/31/2023 12:07:00 PM

good content

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Matheus
9/3/2023 2:14:00 PM

just testing if the comments are real

Y
yenvti2@gmail.com
8/12/2023 7:56:00 PM

very helpful for exam preparation

M
Miguel
10/5/2023 12:16:00 PM

question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5

N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

S
susan sandivore
8/28/2023 1:00:00 AM

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A
Aderonke
10/31/2023 12:51:00 AM

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Priscila
7/22/2022 9:59:00 AM

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S
suresh
12/16/2023 10:54:00 PM

nice document

W
Wali
6/4/2023 10:07:00 PM

thank you for making the questions and answers intractive and selectable.

N
Nawaz
7/18/2023 1:10:00 AM

answers are correct?

D
das
6/23/2023 7:57:00 AM

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Sanjay
10/15/2023 1:34:00 PM

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J
jaya
12/17/2023 8:36:00 AM

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Bsmaind
8/20/2023 9:23:00 AM

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kumar
11/15/2023 11:24:00 AM

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Vetri
10/3/2023 12:59:00 AM

great content and wonderful to have the answers with explanation

R
Ranjith
8/21/2023 3:39:00 PM

for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.

E
Eduardo Ramírez
12/11/2023 9:55:00 PM

the correct answer for the question 29 is d.

D
Dass
11/2/2023 7:43:00 AM

question no 22: correct answers: bc, 1 per session 1 per page 1 per component always

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