HDI QQ0-100 Help Desk Analyst (HDA) QQ0-100 Dumps in PDF

Free HDI QQ0-100 Real Questions (page: 19)

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

  1. E-mail an apology to the customer
  2. Instruct another analyst to conduct follow-up
  3. Wait and see if the customer calls back
  4. Notify your manager of the situation

Answer(s): D



Which two are benefits of teamwork? (Choose two.)

  1. More buy-in
  2. Reduced flexibility
  3. Higher motivation
  4. Increased sympathy

Answer(s): A,C



Which two are characteristics of unsuccessful teams? (Choose two.)

  1. Good team morale
  2. Lack objectives
  3. Independence
  4. Lack of ownership

Answer(s): B,D



During a call, you need to have the customer reboot the system What could you do during this time to distract the customer from the long boot process?

  1. Explain to the customer what you just did
  2. Ask the customer if he is married
  3. Ask the customer where he resides
  4. Explain how the help desk benefits the customer

Answer(s): A



In which two instances is it appropriate to use the customers first name? (Choose two.)

  1. During the initial interaction with the customer
  2. When the customer becomes irate
  3. During informal communication
  4. When you have established a good rapport with the customer

Answer(s): C,D



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7/22/2023 2:05:00 AM

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9/8/2023 7:19:00 AM

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5/13/2023 2:07:00 AM

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Christopher
9/5/2022 10:54:00 PM

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Sam
9/7/2023 6:51:00 AM

question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.

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Tanvi Rajput
8/14/2023 10:55:00 AM

question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down

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9/19/2023 2:48:00 AM

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zazza
6/16/2023 10:47:00 AM

question 44 answer is user risk

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6/23/2023 1:59:00 AM

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test user
9/24/2023 3:15:00 AM

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7/19/2023 5:34:00 AM

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4/14/2023 5:08:00 PM

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Danny
1/15/2024 9:10:00 AM

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hanaa
10/3/2023 6:57:00 PM

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Georgio
1/19/2024 8:15:00 AM

question 205 answer is b

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Matthew Dievendorf
5/30/2023 9:37:00 PM

question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21

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8/11/2022 12:27:00 AM

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4/25/2022 10:24:00 AM

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soheib
7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a

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srija
8/14/2023 8:53:00 AM

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Thembelani
5/30/2023 2:17:00 AM

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10/1/2023 4:11:00 PM

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9/9/2023 7:35:00 AM

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anonymous
9/20/2023 11:27:00 PM

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Randall
9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.

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philly
9/18/2023 2:40:00 PM

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Beexam
9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.

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RAWI
7/9/2023 4:54:00 AM

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6/7/2023 3:46:00 AM

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8/26/2023 1:08:00 PM

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