QQ0-100 Certification Exam Questions with AI Explanations

QUESTION: 21

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

E-mail an apology to the customer
Instruct another analyst to conduct follow-up
Wait and see if the customer calls back
Notify your manager of the situation

Answer(s): D

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QUESTION: 22

Which two are benefits of teamwork? (Choose two.)

More buy-in
Reduced flexibility
Higher motivation
Increased sympathy

Answer(s): A,C

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QUESTION: 23

Which two are characteristics of unsuccessful teams? (Choose two.)

Good team morale
Lack objectives
Independence
Lack of ownership

Answer(s): B,D

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QUESTION: 24

During a call, you need to have the customer reboot the system What could you do during this time to distract the customer from the long boot process?

Explain to the customer what you just did
Ask the customer if he is married
Ask the customer where he resides
Explain how the help desk benefits the customer

Answer(s): A

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QUESTION: 25

In which two instances is it appropriate to use the customers first name? (Choose two.)

During the initial interaction with the customer
When the customer becomes irate
During informal communication
When you have established a good rapport with the customer

Answer(s): C,D

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HDI QQ0-100 Help Desk Analyst (HDA) QQ0-100 Dumps in PDF

Free HDI QQ0-100 Real Questions (page: 18)

QUESTION: 21

QUESTION: 22

QUESTION: 23

QUESTION: 24

QUESTION: 25