What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?
Answer(s): C
What is the maximum number of contracts which can be created and used in WFM?
Answer(s): A
http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWF M.pdf
In which Genesys application is WFM scheduling performed?
Answer(s): B
What is the default start step when adding a new Shift?
Refer to the image shown: what would you expect to see as the Minimum working Days per week with the configuration displayed?
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q252: dns poisoning is the correct answer, not locator redirection. beaconing is detected from a host. this indicates that the system has been infected with malware, which could be the source of local dns poisoning. location redirection works by either embedding the redirection in the original websites code or having a user click on a url that has an embedded redirect. since users at a different office are not getting redirected, it isnt an embedded redirection on the original website and since the user is manually typing in the url and not clicking a link, it isnt a modified link.
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question # 208: failure logs is not an example of operational metadata.
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