Genesys Certified Professional 8 System Consultant, Workforce Management (GCP8 - CWFM) GE0-806 Exam Questions in PDF

Free Genesys GE0-806 Dumps Questions (page: 3)

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

  1. Immediate work
  2. Deferred work
  3. Fixed-Staff work

Answer(s): C



What is the maximum number of contracts which can be created and used in WFM?

  1. 30
  2. 100
  3. 500
  4. No Limit

Answer(s): A


Reference:

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWF M.pdf



In which Genesys application is WFM scheduling performed?

  1. Genesys Administrator
  2. WFM Configuration Utility
  3. WFM Supervisor web
  4. IRD

Answer(s): B



What is the default start step when adding a new Shift?

  1. 5 minutes
  2. 15 minutes
  3. 30 minutes
  4. 1 hour

Answer(s): A



Refer to the image shown: what would you expect to see as the Minimum working Days per week with the configuration displayed?

  1. 5 days
  2. 7 days
  3. 2 days
  4. 4 days

Answer(s): B



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