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  1. Home
  2. Genesys
  3. GE0-806

Genesys GE0-806 Exam (page: 1)
Genesys Certified Professional 8 System Consultant, Workforce Management (GCP8 - CWFM)
Updated on: 12-Aug-2025

Viewing Page 1 of 18
GE0-806 PDF 85 Questions

Which statements are correct? Choose 2 answers

  1. AnAgent can put a vacation request on a Waiting list.
  2. There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
  3. An Agent can trade a "Shift" for a "Day Off'.
  4. An Agent can trade a "Shift" for a "Vacation".

Answer(s): B,D



You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

  1. Review Tomcat configuration, -Xmx parameter
  2. Review Tomcat configuration, -Xms parameter
  3. Review memory utilization by operating system
  4. Install additional memory for Tomcat host

Answer(s): D



Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

  1. WFM Database Utility
  2. WFM Configuration Utility
  3. WFM Web for Agents
  4. WFM Web for Supervisors

Answer(s): B,D



Agent's Skills are added, modified or removed in which Genesys application?

  1. CC Pulse
  2. WFM web
  3. SCI
  4. Genesys Administrator

Answer(s): C


Reference:

http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe- 4ecad5c3418c



What must be done to remove obsolete data from the WFM database?

  1. Select 'Cleanup Database' from the WFM Database utility
  2. Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer
  3. Run the 'DB_ Maintain' sql script
  4. Run the DB Wizard from the WFM Configuration Utility

Answer(s): A


Reference:

http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU



Viewing Page 1 of 18



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