You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.1) Associate a contact list with the script.2) Create a Script.3) Invoke the "Outbound Create Contact" action with appropriate variables.4) Enable Outbound features.
Answer(s): A
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list. Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
Genesys Cloud CX Scripting Documentation.
Select the categories of Prompts in Architect. (Choose two.)
Answer(s): A,D
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts. System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
Genesys Cloud CX Architect Documentation.
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
Answer(s): C
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch. Exporting Scripts: This involves saving the script from Org A in a format that can be transferred. Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.This method is highly efficient for administrators managing multiple organizations with similar needs.
Select the correct tab to add multiple pages to your script.
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script. This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.
Share your comments for Genesys GCX-SCR exam with other users:
in 72 the answer must be [sys_user_has_role] table.
i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.
great to find this website, thanks
examination questions seem to be relevant.
planning to take psm test
please allow to download
please provide dumps
is the answer to question 15 correct ? i feel like the answer should be b
its getting more technical
i think these questions are what i need.
helpful assessment
i am confused about the answers to the questions. do you know if the answers are correct?
hi, please make the dumps available for my upcoming examination.
good practice
so far it is really informative
hi i want it please please upload it
am preparing for exam ,just nice questions
please upload c_tadm_23 exam
can we get tdvan4 vantage data engineering pdf?
want to clear the exam.
could you please upload the dumps of sap c_sac_2302
asm management configuration is about storage
kool thumb up
just passed the az-500 exam this last friday. most of the questions in this exam dumps are in the exam. i bought the full version and noticed some of the questions which were answered wrong in the free version are all corrected in the full version. this site is good but i wish the had it in an interactive version like a test engine simulator.
i can practice for exam
please i need this exam.
i need the dump
i want it bad, even if cs6 maybe retired, i want to learn cs6
i hate comptia with all my heart with their "choose the best" answer format as an argument could be made on every question. they say "the "comptia way", lmao no this right here boys is the comptia way 100%. take it from someone whos failed this exam twice but can configure an entire complex network that these are the questions that are on the test 100% no questions asked. the pbqs are dead on! nice work
very good materials
thanks for your support.
iam impressed with the quality of these dumps. they questions and answers were easy to understand and the xengine app was very helpful to use.
not bad but you question database from isaca
awesome contents
Keeping this site free takes real effort. We constantly battle automated scraping and unauthorized content copying. A quick account helps us protect the community and keep the site free.
To continue studying for your GCX-SCR, please sign in or create a free account.