Cloud CX: Scripting Certification Exam Questions PDF download

QUESTION: 6

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

2,4,1,3
2,3,4,1
1,2,3,4
2,4,3,1

Answer(s): A

Explanation:

To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list. Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.

Reference:

Genesys Cloud CX Scripting Documentation.

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QUESTION: 7

Select the categories of Prompts in Architect. (Choose two.)

User
Menu
Data
System

Answer(s): A,D

Explanation:

In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts. System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.

Reference:

Genesys Cloud CX Architect Documentation.

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QUESTION: 8

Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

It is not possible to share a script between the organizations.
Export the script templates from Org A and import them into Org
Export the scripts from Orq A and import them into Orq B.
Export the component templates from Org A and import them into Org B.

Answer(s): C

Explanation:

In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch. Exporting Scripts: This involves saving the script from Org A in a format that can be transferred. Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.

Reference:

Genesys Cloud CX Scripting Documentation.

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QUESTION: 9

Select the correct tab to add multiple pages to your script.

Answer(s): C

Explanation:

To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number

3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script. This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.

Reference:

Genesys Cloud CX Scripting Documentation.

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QUESTION: 10

You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.
Add John to Genesys Cloud CX again so that a new invitation will be generated.
Submit a ticket to Genesys Cloud CX support.
Tell John to be patient and wait for the email to arrive.

Answer(s): A

Explanation:

When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.

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Genesys Cloud CX: Scripting Certification GCX-SCR Dumps in PDF

Free Genesys GCX-SCR Real Questions (page: 13)

QUESTION: 6

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QUESTION: 7

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QUESTION: 8

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QUESTION: 9

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QUESTION: 10

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