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  1. Home
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  3. GCP-GCX

Genesys GCP-GCX Exam (page: 7)
Genesys Cloud CX Certified Professional - Consolidated
Updated on: 25-Dec-2025

Viewing Page 7 of 36
GCP-GCX PDF 171 Questions

When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

  1. The default protocol
  2. TCP
  3. TLS
  4. SIP
  5. UDP

Answer(s): B,C,E



You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

  1. By asking your carrier what you would need.
  2. On the PSTN carrier's web site.
  3. Get a default trunk line installed.
  4. In the Genesys Cloud CX Resource Center.

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/carrier-requirements-byoc-cloud/



Which of the following Edge features provides client and server-side call matching?

  1. SIP gateway
  2. SIP proxy
  3. Media server
  4. Call broker

Answer(s): B

Explanation:

A SIP proxy is a server that acts as an intermediary between two SIP endpoints. It can be used to route calls, translate SIP headers, and provide call control features.

SIP proxies can provide client and server-side call matching. Client-side call matching is the process of matching a call to a specific destination. Server-side call matching is the process of routing a call to a specific destination.



What additional functionality does Communicate bring to Genesys Cloud CX?

  1. Knowledge-based features, such as FAQs and communities.
  2. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
  3. Call center features, such as ACD and scripting.
  4. Directory capabilities, such as advanced search, profiles, and keyword searching.

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/communicate-featureoverview/#:~:text=Features%20include%20voicemail%2C%20conferencing%2C%20call,additional%20phone%20software%20or%20hardware



Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

  1. Place and receive both ACD and non-ACD calls.
  2. Place ACD and non-ACD calls, but not receive.
  3. Receive ACD and non-ACD calls, but not place.
  4. Place and receive ACD calls; non-ACD calls can neither be place nor received.

Answer(s): A



Viewing Page 7 of 36



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