Financial CBM Exam (page: 2)
Financial Certified Business Manager (CBM)
Updated on: 25-Dec-2025

Viewing Page 2 of 46

What refers to the basic management systems necessary to function effectively and carryout the principles of total quality?

  1. Infrastructure
  2. Practices
  3. Processes
  4. None of the above

Answer(s): A



Which of the following is NOT the element of infrastructure?

  1. Customer leadership management
  2. Quality planning
  3. Leadership and strategic planning
  4. Process management

Answer(s): B



What include a wide variety of graphical and statistical methods to plan work activities, collect data, analyze results, monitor progress, and solve problems?

  1. Statistics
  2. Techniques
  3. system
  4. Tools

Answer(s): D



An organization that is committed to total quality must apply it at which level?

  1. organizational level
  2. process level
  3. job level
  4. All of the above

Answer(s): D



A tool for organizing a large number of ideas, opinions and facts relating to a broad problem or subject area is called:

  1. Interrelationship diagram
  2. Affinity diagram
  3. Kinship diagram
  4. Expansive diagram

Answer(s): B



Which of the following is NOT the management and planning tool?

  1. Affinity diagrams
  2. Tree diagrams
  3. Process decision program charts
  4. Product manufacturing flow charts

Answer(s): D



What are spreadsheets that graphically display relationships between ideas, activities, or other dimensions in such a way as to provide logical connecting points between each item?

  1. Matrix diagrams
  2. Matrix data analyzed charts
  3. Arrow diagrams
  4. Process diagrams

Answer(s): A



A defect is any mistake or error that is passed on to the customer is known as:

  1. Customer conformance
  2. Consultant
  3. Six-sigma terminology
  4. X-bar terminology

Answer(s): C



Viewing Page 2 of 46



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