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EXIN VeriSM Essentials VERISME Dumps in PDF

Free EXIN VERISME Real Questions (page: 9)

Page 2 of 9 VERISME PDF — 40 Questions

QUESTION: 6

What is the most important element of creating a service culture?

Empowering the employees to make decisions on their own
Measuring the service culture in order to identify improvement ideas
Showing the consumer that they are valued by actions ratherthantelling them
Training employees and managers in good service behavior

Answer(s): C

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QUESTION: 7

What is the key activity of a leader's role?

Focus on results
Minimize risk
Motivate colleagues
Set up priorities

Answer(s): C

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QUESTION: 8

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

Joining social groups and actively communicating with them
Knowing social media and what people or situations can influence us
Social awareness and relationship management
Social content management and using social techniques

Answer(s): C

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QUESTION: 9

What is the name of the professional that should have both breadth and depth of knowledge?

A-shaped professional
I-shaped professional
Service management expert
T-shaped professional

Answer(s): D

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QUESTION: 10

What is the last stage of team formation?

Adjourning
Forming
Performing
Setting-up

Answer(s): A

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T

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7/28/2023 12:37:00 PM

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8/27/2023 2:58:00 PM

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8/12/2023 2:19:00 PM

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PAYAL

10/17/2023 7:14:00 AM

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10/12/2023 10:51:00 AM

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5/7/2023 10:52:00 AM

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7/30/2023 1:18:00 AM

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10/29/2023 2:44:00 PM

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7/6/2023 7:06:00 PM

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9/26/2023 10:52:00 AM

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6/16/2023 9:08:00 AM

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9/12/2023 5:26:00 AM

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Mfc

10/23/2023 3:35:00 PM

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Whizzle

7/24/2023 6:19:00 AM

q26 should be b

S

sarra

1/17/2024 3:44:00 AM

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D

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5/14/2023 12:56:00 PM

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8/1/2023 5:28:00 PM

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10/28/2023 6:57:00 AM

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9/29/2023 2:06:00 AM

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6/26/2023 3:12:00 PM

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Miguel

10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5

H

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7/8/2023 10:34:00 PM

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10/24/2023 5:37:00 AM

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7/20/2023 11:52:00 AM

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