EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) ITSM20F Dumps in PDF

Free EXIN ITSM20F Real Questions (page: 29)

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

  1. Capacity management
  2. Incident management
  3. Information security management
  4. Release management

Answer(s): C



What is the contribution of Availability Management to the Service Level Management process?

  1. Availability Management provides information about the availability of the services being provided.
  2. Availability Management acts in consultation with users to determine the availability of IT services.
  3. Availability Management supplies data about the availability requirements of users.
  4. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

Answer(s): A



What are the key contents of an IT Service Management system?

  1. A documented organizational and operational structure
  2. A software system for the ticket
  3. A software system to monitor the key performance indicators (KPIs)
  4. Systematic processes for ticket recording and follow-up only

Answer(s): A



What is mandatory to define in the incident management procedures?

  1. The escalation of incidents
  2. The implementation of emergency changes
  3. The recording of deficiencies in the configuration management database (CMDB)
  4. The recording of problems

Answer(s): A



While planning for service improvements, what is an important best practice to consider?

  1. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
  2. The progress of service improvement should be discussed at least weekly in the steering committee.
  3. The progress should be monitored closely by an independent project manager to maintain objectivity.
  4. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A



Share your comments for EXIN ITSM20F exam with other users:

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peter parker
8/10/2023 10:59:00 AM

the exam is listed as 80 questions with a pass mark of 70%, how is your 50 questions related?

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Berihun
7/13/2023 7:29:00 AM

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nspk
1/19/2024 12:53:00 AM

q 44. ans:- b (goto setup > order settings > select enable optional price books for orders) reference link --> https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sfom_impl_b2b_b2b2c.pdf(decide whether you want to enable the optional price books feature. if so, select enable optional price books for orders. you can use orders in salesforce while managing price books in an external platform. if you’re using d2c commerce, you must select enable optional price books for orders.)

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Muhammad Rawish Siddiqui
12/2/2023 5:28:00 AM

"cost of replacing data if it were lost" is also correct.

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Anonymous
7/14/2023 3:17:00 AM

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Mukesh
7/10/2023 4:14:00 PM

good questions

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Elie Abou Chrouch
12/11/2023 3:38:00 AM

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9/23/2023 8:37:00 AM

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9/10/2023 12:02:00 PM

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ethiopia
8/2/2023 2:18:00 AM

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whoAreWeReally
12/19/2023 8:29:00 PM

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vs
9/2/2023 12:19:00 PM

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11/14/2023 11:02:00 AM

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Osman
11/21/2023 2:27:00 PM

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Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

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Monti
5/24/2023 11:14:00 PM

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Anon
10/25/2023 10:48:00 PM

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PeterPan
10/18/2023 10:22:00 AM

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CW
7/11/2023 3:19:00 PM

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Mn8300
11/9/2023 8:53:00 AM

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4/23/2023 11:41:00 PM

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9/15/2023 4:21:00 AM

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5/30/2023 2:47:00 AM

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9/11/2023 2:51:00 AM

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11/4/2023 7:04:00 AM

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8/8/2023 9:40:00 PM

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CW
7/11/2023 2:51:00 PM

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10/23/2023 4:01:00 PM

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7/29/2023 8:45:00 AM

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Zaynik
9/17/2023 5:36:00 AM

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