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  1. Home
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  3. 500-444

Cisco 500-444 Exam (page: 2)
Cisco Contact Center Enterprise Implementation and Troubleshooting
Updated on: 12-Feb-2026

Viewing Page 2 of 13
500-444 PDF 56 Questions

What are the Active and Configured CUIC Users for the 2K deployment model?

  1. 100/600
  2. 200/400
  3. 200/800
  4. 200/1200

Answer(s): B

Explanation:

The active users are the number of users who are currently logged in and using the system, while the configured users are the maximum number of users that the system is licensed and configured to support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and currently 200 users are actively using it. It's important to note that these numbers are approximate, as it would depend on the specific deployment and usage scenario.



What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

  1. CUCM
  2. CUBE
  3. CVP
  4. DNIS

Answer(s): B

Explanation:

A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.



Where can the readiness for the CCE deployment be verified?

  1. CCE Web Admin -inventory
  2. CCE Web Admin -> Machines - inventory
  3. CCE Web Admin -> Deployment Settings - Inventory
  4. CCE Web Admin -> Infrastructure - Inventory

Answer(s): C

Explanation:

The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings - Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.



Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  1. OCTI
  2. Device Management Protocol (DMP)
  3. SIP
  4. ccagent

Answer(s): B

Explanation:

Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.



Which three modes can implement single sign-on in PCCE? (Choose three.)

  1. Non-SSO
  2. SSO
  3. ldS
  4. ldP
  5. SAML
  6. Hybrid

Answer(s): A,B,F

Explanation:

SSO - Enable all agents and supervisors in the deployment for SSO.

Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...

Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 2_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-

1261_chapter_01110.html



Viewing Page 2 of 13



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