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  1. Home
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  3. 500-444

Cisco® 500-444 Exam (page: 1)
Cisco® Contact Center Enterprise Implementation and Troubleshooting
Updated on: 25-Dec-2025

Viewing Page 1 of 13
500-444 PDF 56 Questions

Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  1. Domain validation certificate
  2. Digital certificate
  3. Self-signed certificate
  4. Certificate authority certificate
  5. Root certificate

Answer(s): B,D

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/fines se_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide- 1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf

When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).

A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.

A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.


Reference:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248- configure-certificates-finesse-00.html https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/



What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

  1. defined as Configuration Based
  2. VMware vSphere is optional
  3. VMware vCenter is required
  4. defined as Rule Based
  5. VMware vSphere is required

Answer(s): A,D

Explanation:

The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.



To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

  1. CTI route point
  2. Agent IP phone
  3. Route pattern
  4. Translation pattern

Answer(s): A

Explanation:

A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers.
When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.



Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

  1. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
  2. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  3. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  4. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answer(s): B

Explanation:

For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.



What are two components of Cisco VOS? (Choose two.)

  1. Finesse
  2. CCE
  3. CUIC
  4. CVP
  5. ECE

Answer(s): B,D

Explanation:

Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.



Viewing Page 1 of 13



Share your comments for Cisco® 500-444 exam with other users:

Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


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Anonymous


Manju 10/19/2023 1:19:00 PM

is it really helpful to pass the exam
Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


Abdul SK 9/28/2023 11:42:00 PM

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Anonymous


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UNITED KINGDOM


SAJI 7/20/2023 2:51:00 AM

56 question correct answer a,b
Anonymous


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CANADA


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true quesstions
Anonymous


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Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY


Sumita Bose 7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check
AUSTRALIA


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very detailed explanation !
HONG KONG


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the interactive nature of the test engine application makes the preparation process less boring.
NETHERLANDS


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very useful.
Anonymous


SK 7/15/2023 3:51:00 AM

complete question dump should be made available for practice.
Anonymous


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AUSTRALIA


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CZECH REPUBLIC


Anorag 9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.
CANADA


Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES


1 10/28/2023 7:32:00 AM

great sharing
Anonymous


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UNITED STATES


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FRANCE


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UNITED STATES


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UNITED STATES


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INDIA


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becoming interesting on the logical part of the cdbs and pdbs
Anonymous


LOL what a joke 9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers
UNITED STATES


Muhammad Rawish Siddiqui 12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.
SAUDI ARABIA


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Anonymous


Sandeep 7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.
INDIA


Eman Sawalha 6/10/2023 6:09:00 AM

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GREECE