CMQ-OE Exam Questions and Answers | Exam-Dumps (Page: 4)

QUESTION: 16

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems.
Which of the following would likely be least effective at helping reach agreement?

Meet in a conference room rather than one of your offices.
Wait several days before meeting again.
Write a procedure outlining how you believe the process should work.
Spend more time listening than talking, in order to understand the purchasing manager 's viewpoint.

Answer(s): C

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QUESTION: 17

Managers who take shortcuts, push employees beyond their limits, eliminate training, and neglect equipment maintenance probably are:

Dissatisfied with their current salaries.
Evaluated against short-term results.
Striving for a promotion.
Tired and overworked.

Answer(s): B

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QUESTION: 18

A tool used to assess the readiness of the organization to embrace and institutionalize change is:

Management review.
Hoshin planning.
Nominal group technique.
Force-field analysis.

Answer(s): D

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QUESTION: 19

Two employees separately submitted the same idea to a company's formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year, which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they'd had about a processing problem in their department. Neither wants to share the reward. The company should:

Change the suggestion system to be available only to teams.
Call in an arbitrator to settle the issue.
Insist that the two employees negotiate with each other until they reach an agreement.
Ask others in the department how they believe the reward should be distributed.

Answer(s): C

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QUESTION: 20

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.
Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.
Ask a facilitator to attend the next few meetings to help reduce conflict.
Do nothing.

Answer(s): D

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ASQ CMQ-OE Exam (page: 4) ASQ Certified Manager of Quality/Organizational Excellence Updated on: 12-Feb-2026

QUESTION: 16

QUESTION: 17

QUESTION: 18

QUESTION: 19

QUESTION: 20

ASQ CMQ-OE Exam (page: 4)
ASQ Certified Manager of Quality/Organizational Excellence
Updated on: 12-Feb-2026