ASQ CMQ-OE Exam (page: 1)
ASQ Certified Manager of Quality/Organizational Excellence
Updated on: 31-Mar-2026

Viewing Page 1 of 36

The decision-making authority delegated to lower management levels depends on:

I) The situation
II) The extent of centralization or decentralization
III) Which people in the organization have the best information VII) The complexity of the environment in which the organization functions

  1. I and III
  2. II and IV
  3. I, II, and IV
  4. I, II, III, and IV

Answer(s): D



Organizational culture is comprised of:

  1. Organization policy
  2. Strategic plans
  3. Values, norms, and assumptions shared by the organization members
  4. Core competency of the organization

Answer(s): C



A leader derives her or his leadership role from:

  1. Her or his experience and training
  2. Acceptance of her or his direction by the followers
  3. Top management
  4. Acceptance by the external customers and the public

Answer(s): B



Situational leadership is applicable when:

I) One approach does not meet every situation
II) A new person on the job requires a lot of direction III) A new process has been introduced
IV) The performer has mastered the task assigned

  1. II and III only
  2. IV only
  3. I, II, III, and IV
  4. III only

Answer(s): C



Which of the following is not usually a role of a manager?

  1. Selects people to fill job vacancies
  2. Mentors a potential candidate for management
  3. Determines the legality of a supplier­partnership agreement
  4. Organizes the work to be done

Answer(s): C



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