Apple SUP-2023 Exam (page: 4)
Apple Device Support
Updated on: 25-Dec-2025

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How should you schedule an email to send in Mail on iPhone?

  1. Tap Settings > Mail > Schedule and configure the send date and time.
  2. Touch and hold the mail body and configure the send date and time.
  3. Touch and hold the send button and set the send date and time.
  4. Tap the calendar icon in the mail menu bar and configure the send date and time.

Answer(s): C



Which two ways can you use to reset a FileVault password on a Mac? (Choose two.)

  1. Authenticator app
  2. Using a trusted device
  3. Recovery key
  4. SMS verification code
  5. iCloud account and password

Answer(s): C,E



What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

  1. Access the Startup Security Utility and enter the administrator's six-digit passcode to unlock the system.
  2. Enter the FileVault recovery key, then select an administrator user account.
  3. Log in using the administrator's Apple ID and two-factor authentication.
  4. Select one of the displayed administrator accounts, then provide the account's password.

Answer(s): D



Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

  1. Applications, Documents, System, and Users
  2. Library, Network, System, and Volumes
  3. Documents, Library, System, and Users
  4. Applications, Library, System, and Users

Answer(s): D



How many days do you have to recover deleted files from iCloud Drive?

  1. 15
  2. 45
  3. 60
  4. 30

Answer(s): D



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