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  3. Apple-Device-Support

Apple Apple-Device-Support Exam (page: 5)
Apple Device Support (SUP-2024)
Updated on: 31-Mar-2026

Viewing Page 5 of 28
Apple-Device-Support PDF 216 Questions

Which Console report details events while macOS is being used?

  1. Crash Reports
  2. Diagnostic Reports
  3. Spin Reports
  4. system.log file

Answer(s): D



A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?

  1. Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.
  2. Go to Personal Hotspot, and set "Allow Others to Join".
  3. Go to Cellular > Cellular Data Options, then turn on Data Roaming.
  4. Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.

Answer(s): A



How do you access Wireless Diagnostics and view additional network information from the menu bar?

  1. Press and hold the Option key, then click the Wi-Fi icon.
  2. Click the Wi-Fi icon.
  3. Right-click the Wi-Fi icon, then click the network SSID.
  4. Press and hold the Command key, then click the Wi-Fi icon.

Answer(s): A



A user can't open an app on their iPhone. Which two methods help them open the app? (Select two.)

  1. Force the app to close and reopen.
  2. Correct errors in Settings > Apps > [app name].
  3. Tap and hold the app, then choose Relaunch from the shortcut menu.
  4. Delete the app, then redownload it.
  5. Edit Location Access settings for the app.

Answer(s): A,D



What could be a reason you can't update your compatible iPad to the latest iPadOS?

  1. Your iPad is connected to cellular only.
  2. Your iPad battery level is lower than 50 percent.
  3. Your iPad doesn't have enough available storage space.
  4. The Apple Account used to update to the latest iPadOS doesn't have iPadOS in Purchase History.

Answer(s): C



While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason?

  1. The iPad failed to activate during setup.
  2. The device was released from Apple School Manager.
  3. The organization's MDM solution is managing Setup Assistant.
  4. The user selected "Skip all setup screens".

Answer(s): C



A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

  1. Do nothing. Malware was detected.
  2. Retrieve useful files, then empty the Trash.
  3. Change preference files.
  4. Delete all the folders immediately.

Answer(s): B



A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected?

  1. System Information > Hardware > Volumes
  2. System Information > Hardware > USB
  3. System Settings > General > Storage
  4. System Settings > General > Device Management

Answer(s): B



Viewing Page 5 of 28



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