Which of the following roles does a change agent involved in supply chain transformation most likely play?
Answer(s): D
a change agent is someone who initiates, promotes, and supports the change process in an organization. A change agent can be an internal or external consultant, a leader, or a team member who helps to define the vision, strategy, and goals of the change, and also facilitates the communication, collaboration, and implementation of the change. Therefore, option D best describes the role of a change agent involved in supply chain transformation.123
Why is over-processing considered a type of waste in lean manufacturing?
Answer(s): B
Which type of scorecard gap analysis is used to calculate the competitive gap by subtracting the actual performance from the parity or competitive benchmark?
What is the last phase of the transformation project?
Answer(s): A
According to the CTSC exam content manual1, the last phase of the transformation project is to analyze performance, which involves measuring and evaluating the outcomes of the transformation, identifying gaps and opportunities for improvement, and communicating the results and lessons learned to stakeholders.
In addition to creating an internal and external profile of the organization, which of the following items is needed to define the scope of the supply chain transformation project?
According to the CTSC exam content manual1, the strategic background is one of the items needed to define the scope of the supply chain transformation project, along with the internal and external profile of the organization. The strategic background includes the vision, mission, values, goals, and objectives of the organization, as well as the drivers and enablers of the transformation.
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