CTA Exam Questions and Answers | Exam-Dumps (Page: 2)

QUESTION: 6

Which methods can be used to populate the CMDB with data from third-party sources?
Choose 2 answers

Identification and Reconciliation Engine (IRE)
Discovery
IntegrationHub ETL
Service Graph Connectors
Service Mapping

Answer(s): C,D

Explanation:

The two primary methods for populating the CMDB with data from third-party sources are:
C: IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the

CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
D: Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
B: Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
E: Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.

Reference:

ServiceNow IntegrationHub ETL documentation, ServiceNow Service Graph Connectors documentation

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QUESTION: 7

What are the primary capabilities of Service Mapping in ServiceNow? Choose 2 answers

Create a service-centric Configuration Management Database (CMDB)
Enhance cybersecurity measures across systems
Automate routine IT infrastructure updates
Oversee software licensing for various platforms
Establish links between IT infrastructure components and application services

Answer(s): A,E

Explanation:

Service Mapping in ServiceNow has two primary capabilities:

A . Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.

E . Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?

B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.

Reference:

ServiceNow Service Mapping documentation

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QUESTION: 8

What does a ServiceNow governance framework typically define? Choose 3 answers

How decisions are made
What decisions need to be made
Who is involved in decision-making
Recurring schedules for governance meetings
How work gets done on the platform

Answer(s): A,B,C

Explanation:

A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:

A . How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B .
What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C .
Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?

D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision-making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

Reference:

ServiceNow Governance, Risk, and Compliance documentation, ITIL 4 framework

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QUESTION: 9

A new project request requires quick implementation but involves portfolio realignment. As an IT leader, who should you consult to prioritize this demand?

Demand Board
Executive Steering Board
Program Steering Committee
Technical Governance Board

Answer(s): B

Explanation:

In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:

Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.
Why not the other options?

A . Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.
C . Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.
D . Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.

Reference:

ITIL 4 framework, General IT governance best practices

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QUESTION: 10

Under technical governance policies, what does environmental management in ServiceNow primarily define?

Instance structure
Data ownership
User access policies
Application customization

Answer(s): A

Explanation:

In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:

Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other. Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?

B . Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C . User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D . Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.

Reference:

ServiceNow platform documentation, ITIL 4 framework

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ServiceNow CTA Exam (page: 2) ServiceNow Certified Technical Architect Updated on: 12-Feb-2026

QUESTION: 6

Explanation:

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QUESTION: 7

Explanation:

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QUESTION: 8

Explanation:

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QUESTION: 9

Explanation:

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QUESTION: 10

Explanation:

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ServiceNow CTA Exam (page: 2)
ServiceNow Certified Technical Architect
Updated on: 12-Feb-2026