CIS-ITSM Certification Exam Questions with AI Explanations

QUESTION: 31

In what table are Change records stored?

Change [change_task]
Change Request [rfc]
Change Request [change_request]
Change [change]
Change [task_change]

Answer(s): C

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?

Update the Risk Property for Insufficient lead time
Update the Risk Assessment Matrix for Insufficient lead time
Update the Calculate Risk UI Action
Update the Risk Matrix for insufficient lead time
Update the Risk Condition for Insufficient lead time

Answer(s): B

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QUESTION: 33

How are Releases related to Projects?

Project tasks and Release tasks are interchangeable
Projects can be part of one or more releases
Project features are components of a release
Projects need to be completed before releases can be defined
Projects are used to do root cause analysis for releases

Answer(s): B

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QUESTION: 34

What baseline Change Flows support the baseline Normal Change model?

Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

Answer(s): A

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