ServiceNow® CIS-EM Exam (page: 3)
ServiceNow® Certified Implementation Specialist-Event Management
Updated on: 28-Jul-2025

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What are the valid states an alert can be in during its lifecycle?

  1. Open, Reopen, Flapping, Closed
  2. New, Updating, Waiting, Complete
  3. Open, Updating, Swinging, Closed
  4. Open, Warning, Flapping, Clear

Answer(s): A


Reference:

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/eventmanagement/task/t_EMSetTheAlertActiveInterval.html



What Event Management module allows for configuration of automatic task creation?

  1. Alert management rules
  2. Task rules
  3. Event rules
  4. Alert correlation rules

Answer(s): A


Reference:

https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/eventmanagement/task/create-alert-management-rule.html



You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.
What is the most likely cause of the issue?

  1. The MID Web Server needs to be Restarted
  2. The MID Web Server needs to be Started
  3. An invalid secret key is being passed in the header information of the URL for the REST request
  4. An invalid password is set in the MID Web Server Context

Answer(s): D



In the event table, which field maps the external attributes from the target system?

  1. Resource
  2. Description
  3. Source
  4. Additional Information

Answer(s): C



By default, the Alert Console displays what type of alerts?

  1. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
  2. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
  3. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
  4. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
  5. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

Answer(s): E


Reference:

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/eventmanagement/concept/alert-priority.html



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Share your comments for ServiceNow® CIS-EM exam with other users:

vel 8/28/2023 9:17:09 AM

good one with explanation
Anonymous


Gurdeep 1/18/2024 4:00:15 PM

This is one of the most useful study guides I have ever used.
CANADA