A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CI.Which Groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose two.)
Answer(s): C,D
When a Technology Management Service Offering is related to a Dynamic CI Group, the Support Group and Owned by Group defined on the offering are synchronized to the member CIs to maintain consistent operational ownership and support alignment.
DRAG DROP (Drag and Drop is not supported)Drag and drop the application service type to the best description.Select and Place:
Answer(s): A
Service Mapping (Top-down) Recommended for mission-critical application services that require a precise approach using patternsTag-Based Best fit to map cloud-native, container-based, or virtual environments Service Mapping (Connection Suggestion) Ideal for custom-built applications and leverages application fingerprinting to generate service maps in a timely mannerDynamic CI Group Ideal for small application services that can be easily grouped using filters and CMDB queriesTop-down mapping uses patterns for precision in critical services. Tag-Based mapping supports dynamic cloud and virtualized environments. Connection Suggestion accelerates mapping for custom applications using traffic and fingerprints. Dynamic CI Groups group simpler services through CMDB filters and queries.
A new custom class is needed to reflect a new application being managed in the CMDB.Which roles are minimally needed to add this custom CI class?
Answer(s): D
Creating a custom CI class requires CMDB administrative privileges along with dictionary personalization access to define the new class and its attributes within the CMDB data model.
What is the relationship between an application and a server?
An application runs on a server, so the correct relationship models the application as running on the server and the server as running the application.
User endpoint devices are imported into the CMDB and populate the `Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the `Assigned to' field on the related Asset.What action does a Configuration Analyst take to achieve this in an automated way?
Asset-CI Field Mapping allows automated synchronization of field values such as the Assigned to attribute between a CI and its related asset without requiring custom scripting.
A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor in ServiceNow.What are the recommended practices for this specific activity? (Choose two.)
Answer(s): A,C
Creating a new CI class should be done by extending an appropriate existing parent class to maintain CMDB data model integrity, and by verifying through the CMDB CI Class Models store application that the required class does not already exist before creating a new one.
A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team is working to ensure that the Change Group field is populated for all managed CIs.As a result, which base system field on the incident form will be automatically populated after selecting a CI?
Answer(s): C
When a CI has its Change Group populated, selecting that CI on a Change or Incident form automatically sets the Assignment Group based on the CI's defined support responsibility.
A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications.Which describes the relationship between the Application Server table ([cmdb_ci_app_server]) and the Application table ([cmdb_ci_appl])?
An application server can host multiple applications, establishing a one-to-many relationship between the application server and the applications it supports.
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