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SDI SD0-401 Service Desk Foundation Qualification SD0-401 Dumps in PDF

Free SDI SD0-401 Real Questions (page: 20)

SD0-401 PDF — 118 Questions

What is the best definition of stress?

  1. Stress is a natural reaction that can have a positive or negative effect.
  2. Stress is an emotional condition that should always be avoided.
  3. Stress is what happens towards the end of a difficult shift.
  4. Stress is an attitude that someone gets when overworked.

Answer(s): A



Which metric is used to measure the average amount of time that a customer waits before a call is answered?

  1. Abandon before answer.
  2. Availability.
  3. Average speed to answer.
  4. First contact resolution.

Answer(s): C



Which of the following is a common quality assurance practice in a Service Desk?

  1. Automatic Incident numbering.
  2. Call monitoring.
  3. Employee satisfaction surveys.
  4. Time management audits.

Answer(s): B



A customer calls with a problem you know they could solve using the Service Desk web site. What is

a best practice for encouraging the customer to try self-help?

  1. Ask if they have tried the website and give them the answer.
  2. Respectfully talk them through the self-help process.
  3. Send them an e-mail with a link to the web site.
  4. Tell them that the answer is on the web site and give them the URL.

Answer(s): B



Which best describes your responsibility in supporting customers?

  1. Decide which calls are correctly processed by level 2 support.
  2. Ensure that analysts close all calls.
  3. Screen calls that are received by the Service Desk.
  4. Work to achieve priorities set by customers.

Answer(s): C



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A
abuti
7/21/2023 6:10:00 PM

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Anonymous
C
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7/5/2023 8:46:00 PM

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12/2/2023 6:31:00 AM

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praveenkumar
11/20/2023 11:57:00 AM

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A
asad Raza
5/15/2023 5:38:00 AM

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7/17/2023 5:22:00 PM

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SWEDEN
W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

MALAYSIA
D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

Anonymous
T
Tink
7/24/2023 9:23:00 AM

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GERMANY
J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

Anonymous
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9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

Anonymous
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Tai
8/28/2023 5:28:00 AM

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SOUTH AFRICA
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VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

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A
A K
8/3/2023 11:56:00 AM

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11/27/2023 6:12:00 AM

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BailleyOne
11/22/2023 1:45:00 AM

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patel
10/25/2023 8:17:00 AM

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MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

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11/2/2023 3:15:00 AM

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10/31/2023 12:07:00 PM

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Matheus
9/3/2023 2:14:00 PM

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yenvti2@gmail.com
8/12/2023 7:56:00 PM

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Miguel
10/5/2023 12:16:00 PM

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SPAIN
N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

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8/28/2023 1:00:00 AM

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Aderonke
10/31/2023 12:51:00 AM

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S
suresh
12/16/2023 10:54:00 PM

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Anonymous
W
Wali
6/4/2023 10:07:00 PM

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7/18/2023 1:10:00 AM

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10/15/2023 1:34:00 PM

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