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SDI Service Desk Manager Qualification SD0-302 Dumps in PDF

Free SDI SD0-302 Real Questions (page: 16)

SD0-302 PDF — 232 Questions

Which option best describes a purpose of Organisational Change Management?

  1. To minimise the risk and interruption to users and services
  2. To understand the impact of every change to IT services
  3. To ensure that processes and procedures are kept constantly in alignment
  4. To prevent abuse of the Change Management process by rogue emergency changes

Answer(s): A



Which of these options best describes the benefits of using an Organisational Change Management process?

  1. It reduces risk and the cost of implementing individual Changes
  2. It removes risk and involves stakeholders in the implementation of Changes
  3. It improves the organisations performance and service delivery management Information
  4. It reduces the adverse impact of Changes and ensures that only approved Changes are implemented

Answer(s): D



You are part of a team tasked with managing an Organizational Change within your support environment.
What should the team do to ensure this change is successful?

  1. Implement rapid amendments to the plan. (Would this work any better?)
  2. Develop a probability to reality projection plan
  3. Recognize the importance of allowing long-serving staff to determine where they will sit
  4. Have a well-constructed communications plan

Answer(s): D



You need to identify the best solution to resolve a number of operational issues. There are some issues that are not being resolved or properly tackled in line with expectations.
Which of the following tools would help you best in this approach?

  1. A SMART review
  2. An ROI analysis
  3. A GAP analysis
  4. A strategic business plan

Answer(s): C



A successful project plan will always include:

  1. Stakeholder resources and well defined roles and responsibilities
  2. Co-ordinated resources and costs which are estimated and tracked
  3. Identified deliverables and occasional project meetings and reviews
  4. Multiple dependencies and a documented Project Management methodology

Answer(s): B



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