Service Desk Manager Qualification Exam Questions PDF download

QUESTION: 41 Exam Topic: 1, Volume A

Which option best describes a purpose of Organisational Change Management?

To minimise the risk and interruption to users and services
To understand the impact of every change to IT services
To ensure that processes and procedures are kept constantly in alignment
To prevent abuse of the Change Management process by rogue emergency changes

Answer(s): A

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QUESTION: 42 Exam Topic: 1, Volume A

Which of these options best describes the benefits of using an Organisational Change Management process?

It reduces risk and the cost of implementing individual Changes
It removes risk and involves stakeholders in the implementation of Changes
It improves the organisations performance and service delivery management Information
It reduces the adverse impact of Changes and ensures that only approved Changes are implemented

Answer(s): D

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QUESTION: 43 Exam Topic: 1, Volume A

You are part of a team tasked with managing an Organizational Change within your support environment.
What should the team do to ensure this change is successful?

Implement rapid amendments to the plan. (Would this work any better?)
Develop a probability to reality projection plan
Recognize the importance of allowing long-serving staff to determine where they will sit
Have a well-constructed communications plan

Answer(s): D

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QUESTION: 44 Exam Topic: 1, Volume A

You need to identify the best solution to resolve a number of operational issues. There are some issues that are not being resolved or properly tackled in line with expectations.
Which of the following tools would help you best in this approach?

A SMART review
An ROI analysis
A GAP analysis
A strategic business plan

Answer(s): C

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QUESTION: 45 Exam Topic: 1, Volume A

A successful project plan will always include:

Stakeholder resources and well defined roles and responsibilities
Co-ordinated resources and costs which are estimated and tracked
Identified deliverables and occasional project meetings and reviews
Multiple dependencies and a documented Project Management methodology

Answer(s): B

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SDI Service Desk Manager Qualification SD0-302 Dumps in PDF

Free SDI SD0-302 Real Questions (page: 13)

QUESTION: 41 Exam Topic: 1, Volume A

QUESTION: 42 Exam Topic: 1, Volume A

QUESTION: 43 Exam Topic: 1, Volume A

QUESTION: 44 Exam Topic: 1, Volume A

QUESTION: 45 Exam Topic: 1, Volume A