An EIC Administrator has a requirement to filter the list of roles based on user location, for example: A user from country A should be able to request only roles for country A. What configuration administrator can use here?
Answer(s): B
In Saviynt EIC, the correct configuration for controlling which roles appear in the Access Request screen is theRequest Roles Query / Role Request QueryunderGlobal Configuration. Saviynt’s official documentation forConfiguring Role Requestsstates that this setting is used tospecify a query to control the display of roles in Access Request, meaning only roles returned by that query are shown to the requester. That is exactly the use case in this questio n: filtering the visible role list by a user attribute such as country or location. A query can be written so that users from Country A see only the roles mapped for Country A.The other options are not correct in this context.SAV Rolecontrols administrative UI permissions in Saviynt, not end-user role catalog filtering.Role Configuration -> User Queryis not the standard setting used to drive request-time role visibility for this scenario. Option D is incorrect because Saviynt explicitly supports this use case through the Request Roles Query capability.
Problem Statement:Access request approval is not being assigned to the correct approver for a given endpoint.In this scenario, what configurations will you check? (Multi-Select)
Answer(s): A,B,C
In Saviynt EIC, approval assignment for access requests is primarily controlled throughworkflow configurations, which are associated either at theendpoint level or security system level. Therefore, the first step in troubleshooting incorrect approver assignment is to validate whether the correct workflow is attached and properly configured at both levels (Options A and C). Workflows define approval logic such as manager, owner, or custom approvers, and misconfiguration here often leads to incorrect routing.Option B is also correct becausedelegation settingscan override the intended approver. If a delegate is configured for an approver, the request may be routed to the delegate instead of the original approver, causing confusion if not validated.Option D is incorrect because in Saviynt, approvers are typicallysystem-driven based on workflow rules, not manually selected by the requester in most standard configurations. The requester does not usually control approver assignment unless explicitly customized, making this option irrelevant for standard troubleshooting.
Which statement correctly describes the two major ServiceNow integration modes supported by Saviynt?
Answer(s): A
The correct answer is A. Saviynt documentation describes two major ServiceNow integration models: ServiceNow as a Managed Application and ServiceNow as a Ticketing System. The managed application model is used for application-style integration, including reconciliation or import and provisioning or deprovisioning activities. The ticketing system model is used when ServiceNow functions as the ITSM workflow and ticket platform connected to Saviynt request processing. This distinction is repeatedly emphasized in the ServiceNow integration overview documentation.Saviynt further notes that integration with ServiceNow is required to perform reconciliation, provisioning, and deprovisioning tasks, and separately documents ServiceNow as a ticketing system for request-related use cases. That means the two modes are complementary but not identical. Option D is therefore wrong because the modes serve different architectural purposes. Options B and C are incorrect because branding, analytics-only usage, SAV-role-only usage, and password-sync-only behavior do not describe the documented ServiceNow integration patterns. For Level 200 exam preparation, this is a high-value distinction: choose Managed Application when ServiceNow is the governed target system, and Ticketing System when ServiceNow is the ITSM workflow engine around Saviynt processes
Scenario:John, an EIC System Administrator, encounters a situation where a user account has been compromised, and he needs to take immediate action to prevent further unauthorized access.Given the scenario, which action should John take on EIC to prevent compromised user account access on the impacted application?
In Saviynt EIC, when an account is compromised and requiresimmediate containment, the most appropriate action is tolock the account(Option A). Locking an account ensures that the user is instantly prevented from logging into the target system without removing the account or affecting its underlying configuration. This action is reversible and allows administrators to quickly secure the account while further investigation or remediation steps (such as password reset or access review) are performed.Option B (Suspend) is typically used for longer-term access revocation scenarios, such as employee leave or inactivity, and may depend on application-specific configurations. Option C (Expire) relates to setting an end date for account validity, which is not suitable for immediate threat mitigation. Option D (Delete) is a permanent and destructive action, generally avoided in incident response because it removes audit trails and complicates recovery.Therefore, locking the account aligns with Saviynt best practices forincident response and rapid risk mitigation, ensuring security without losing account traceability.
What configuration types are needed to set up an emergency access role request?
Setting up anEmergency Access Role (EAR)request in Saviynt EIC requires multiple coordinated configurations across different components of the system. Option A is correct because emergency access roles must be configured at therole level, where parameters such as emergency access flag, duration, justification requirement, and elevated privileges are defined.Option C is also necessary becauseSAV Role Configurationscontrol which users (such as administrators or requesters) have the ability to request or manage emergency access roles. Without proper SAV role permissions, users cannot initiate or approve EAR requests.Option D is equally important becauseworkflows defined under Global Configurationsgovern the approval process, escalation paths, and auditing requirements for emergency access. These workflows ensure that emergency access is properly controlled, reviewed, and revoked after use.Since all these configurations collectively enable emergency access functionality in Saviynt, the correct answer isAll the above. This aligns with Saviynt best practices for implementing secure, auditable, and compliant emergency access management.
What is the use of the Show XML option in a workflow?
Answer(s): D
In Saviynt EIC, workflows are internally represented inXML format, which defines the sequence of approval steps, conditions, and actions. The“Show XML”option is specifically designed to allow administrators toview the underlying XML structure of a workflow. However, this view is provided in aread-only mode, meaning administrators can inspect the configuration but cannot directly modify it from this option.This feature is particularly useful fordebugging, auditing, and understanding workflow logic, especially in complex approval processes involving multiple steps and conditions. It helps administrators verify how a workflow is constructed without risking accidental changes to the configuration.Option C is incorrect because editing workflow XML is not typically done directly through the “Show XML” view in Saviynt UI; modifications are handled through workflow configuration screens or controlled import/export processes. Option A is unrelated since Saviynt workflows are XML-based, not JSON-based. Option B is also incorrect because version history is managed separately and not through the Show XML option.Thus, the correct purpose of “Show XML” is toview workflow configuration safely in read-only format.
A customer requires provisioning of time-bound access through roles that should be revoked automatically after certain days from the day of assignment. What option in EIC will help the customer achieve this requirement?
In Saviynt EIC,time-bound accessis a standard feature used to ensure that access granted to users is automatically revoked after a defined duration. This requirement is fulfilled by enabling thetime-bound configuration for roles under Global Configurations > Roles(Option B). Once this setting is enabled, users can request roles with a specified start and end date, and Saviynt automatically deprovisions the access when the validity period expires.This capability is essential for enforcingleast privilege and compliance requirements, as it eliminates the need for manual revocation and reduces the risk of lingering access. The system leverages scheduled jobs to monitor and remove expired entitlements or roles.Option A is incorrect because Dynamic Attributes are mainly used for form customization and conditional logic, not for enforcing access expiration. Option C (Emergency Access Role) is designed for temporary elevated access but follows a different configuration pattern and use case. Option D is not a valid standard approach for enabling automatic revocation.Thus, enablingtime-bound roles in global configurationis the correct and scalable solution.
Which of the following EIC modules support configuration of active workflow? (Choose 3 options)
Answer(s): A,B,D
In Saviynt EIC, workflows are a core component used to control approval processes for access requests, provisioning, and other identity lifecycle events. These workflows can be configured at multiple levels depending on the scope and granularity required.Security System (A)supports workflow configuration to define approval processes at the application level. This allows organizations to enforce consistent approval logic for all endpoints associated with that system.Endpoint (B)also supports workflow configuration, enabling more granular control where different endpoints within the same security system may require distinct approval processes. This is particularly useful in complex environments with varied access control requirements.Entitlement Type (D)supports workflows to manage approvals specific to entitlement categories (such as roles, groups, or permissions), ensuring appropriate governance at a finer level.Global Configuration (C), while important for system-wide settings, is not typically used to directly assign active workflows to access requests. Instead, workflows are selected and applied within modules like Security System, Endpoint, and Entitlement Type.Thus, the correct modules supporting active workflow configuration areSecurity System, Endpoint, and Entitlement Type.
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