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SAP C_C4H510_21 Exam (page: 5)
SAP Certified Application Associate - Service Cloud 2111
Updated on: 15-Feb-2026

Viewing Page 5 of 25
C_C4H510_21 PDF 117 Questions

Which of the following options are possible for permissions?

  1. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
  2. Unrestricted access rights override any restrictions you have defined.
  3. Restricted access rights override any unrestricted access you have defined.
  4. You can decide, per view, if the access rights should override any restrictions you have defined or not.

Answer(s): D



Which of the following options can be used to control the access rights of a user in transactions?
Note: There are 2 correct answers to this question.

  1. Activate Scoping Item Determination for Territory Owner in Transaction
  2. Usage of Delegates
  3. Assign Restriction Rules
  4. Configure Work Distribution Rules for Employees

Answer(s): A,C



Which of the following elements can you use to restrict access to an installed base?
Note: There are 2 correct answers to this question.

  1. Territory
  2. Service organization
  3. Skills
  4. Measurement and reading

Answer(s): A,B



Which of the following are benefits of ticket hierarchies in SAP Service Cloud?
Note: There are 2 correct answers to this question

  1. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
  2. Opening the main ticket allows you to see all of the connected sub-tickets.
  3. You can change the status of multiple sub-tickets from the main ticket.
  4. Changing the customer in the main ticket updates the customers in the related sub-tickets.

Answer(s): B,C



Which feature is used to limit values in a drop-down list?

  1. Extension fields
  2. Adaptation
  3. Personalization
  4. Code list restriction

Answer(s): D



Viewing Page 5 of 25



Share your comments for SAP C_C4H510_21 exam with other users:

VoiceofMidnight 12/17/2023 4:07:00 PM

Delayed the exam until December 29th.
UNITED STATES


Umar Ali 8/29/2023 2:59:00 PM

A and D are True
Anonymous


vel 8/28/2023 9:17:09 AM

good one with explanation
Anonymous


Gurdeep 1/18/2024 4:00:15 PM

This is one of the most useful study guides I have ever used.
CANADA