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  3. C_C4H510_21

SAP C_C4H510_21 Exam (page: 4)
SAP Certified Application Associate - Service Cloud 2111
Updated on: 15-Feb-2026

Viewing Page 4 of 25
C_C4H510_21 PDF 117 Questions

You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that?
Note: There are 2 correct answers to this question.

  1. The determination rules have been configured, but not activated.
  2. The question related to SLAs must be activated in project scoping.
  3. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
  4. A workflow rule has to be scheduled to trigger the determination.

Answer(s): A,B



A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on
March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

  1. Consider ticket resolved on date
  2. Consider contract status
  3. Consider maintenance plan condition
  4. Consider delay

Answer(s): A



Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

  1. Mashup
  2. Code list restriction
  3. Workflow rules
  4. Adaptation

Answer(s): D



Which of the following features apply to time recording?
Note: There are 3 correct answers to this question.

  1. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
  2. You can activate the Microsoft Outlook integration for time recording.
  3. Code list restrictions are not possible for the Time Type field.
  4. Time recording can be done online or in offline mode.
  5. Time sheets can be submitted for approval.

Answer(s): A,D,E



What is one consequence of scoping the installed base option?

  1. The Measurements feature is activated.
  2. The Registered Product scoping option will be selected automatically.
  3. Warranty management is available in service tickets.
  4. The number of available standard reports is reduced.

Answer(s): B



Viewing Page 4 of 25



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