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  1. Home
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  3. C_C4H510_01

SAP C_C4H510_01 Exam (page: 3)
SAP Certified Application Associate - Service Cloud 1911
Updated on: 12-Feb-2026

Viewing Page 3 of 17
C_C4H510_01 PDF 123 Questions

Which of the following actions can you perform with the Administration Adaptation function?
Note:
There are 3 correct answers to this question.

  1. Assign a page layout to achieve dynamic user interfaces
  2. Change my settings
  3. Disable Key User properties
  4. Create an extension field and define its properties
  5. Edit custom forms and reports

Answer(s): A,B,D



As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.

  1. Data sources
  2. KPIs
  3. Key figures
  4. Scorecards
  5. Dashboards

Answer(s): A,B,E



When would you implement the Approcal function in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

  1. You want another user to review a business object before it is processed further
  2. You want to define multiple review steps for the same business object
  3. You want to define multiple review processes for the same business object
  4. You want an adminstrator to activate a custom business object

Answer(s): B,D



Which field identifies a ticket as relevant for a field service scenario?

  1. Requires Work
  2. Leverage indicators
  3. Organization
  4. Processing Type

Answer(s): C



Where do you configure service levels in SAP Cloud for Service?
Note: There are 2 correct answers to this question.

  1. In Fine-tuning
  2. In the Service Control Center
  3. In Administrator Work Center
  4. In Scoping

Answer(s): C,D



How do you create an assignment for a service technician in SAP Service Cloud?

  1. Use SAP Multi-resource Scheduling
  2. Use a time report
  3. Use a ticket routing rule
  4. Use the Resource Scheduler

Answer(s): D



Which of the following are functions of custom report creation in SAP Cloud for Customer?
Note:
There are 3 correct answers to this question.

  1. Variable selection is possible
  2. Custom reports require new data sources
  3. Custom reports can be created by sales employees
  4. Custom calculated key figures are allowed
  5. Custom reports creation is supported with a guided procedure

Answer(s): B,D,E



Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

  1. Service and Repair
  2. Communication for Customer Care
  3. Service Request Management
  4. Business Performance Management

Answer(s): C



Viewing Page 3 of 17



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