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  1. Home
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  3. C_C4H510_01

SAP C_C4H510_01 Exam (page: 2)
SAP Certified Application Associate - Service Cloud 1911
Updated on: 12-Feb-2026

Viewing Page 2 of 17
C_C4H510_01 PDF 123 Questions

In what facet can you maintain counter readings?

  1. Items
  2. Maintenance Plan
  3. Contracts
  4. Measurements

Answer(s): D



Which of the following are initial tasks required to configure SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

  1. Execute data migration
  2. Define the organizational structure
  3. Set up scoping
  4. Define business roles

Answer(s): C,D



A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

  1. Forward the incident to the provider
  2. Create a service request with SAP Support
  3. Respond to the requester
  4. Take over the incident

Answer(s): A



Which data migration templates for the initial load, which activities are steps in the migration process?
Note: There are 3 correct answers to this question.

  1. Fix errors in the data file
  2. Adjust fields with input fields
  3. Activate migration templates in scoping
  4. Migrate data from the template file
  5. provided migration template in the Data Workbench

Answer(s): C,D,E



What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

  1. 1. Analyze incident categories
    2. Determine service categories
    3. Determine ket dates
    4. Determine SLA
  2. 1. Determine service categories
    2. Analyze incident categories
    3. Determine SLA
    4. Determine ket dates
  3. 1. Analyze incident categories
    2. Determine service categories
    3. Determine SLA
    4. Determine ket dates
  4. 1. Determine service categories
    2. Analyze incident categories
    3. Determine ket dates
    4. Determine SLA

Answer(s): C



Which of the following are scenarios supported by SAP Cloud for Service?
Note: There are 2 correct answers to this question.

  1. Employee help desk
  2. Customer support
  3. Partner channel management
  4. Vendor management

Answer(s): A,B



Which item types can you use in installed bases?
Note: There are 3 correct answers to this question.

  1. object
  2. Registered product
  3. Product
  4. Text
  5. Warranty

Answer(s): B,C,D



What is the difference between a business user and an employee?
Note: There are 2 correct answers to this question.

  1. Business users can be created using the data migration template; employees cannot
  2. Business users can be assigned access rights and business roles; employees cannot
  3. Employees need to be assigned directly to the organizational structure; business users fo not
  4. Employees can be assigned access rights and business roles; business users cannot

Answer(s): B,C



Viewing Page 2 of 17



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