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Salesforce Certified Service Cloud Consultant SERVICE-CLOUD-CONSULTANT Dumps in PDF

Free Salesforce SERVICE-CLOUD-CONSULTANT Real Questions (page: 14)

SERVICE-CLOUD-CONSULTANT PDF — 343 Questions

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



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Share your comments for Salesforce SERVICE-CLOUD-CONSULTANT exam with other users:

F
Faritha
8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

UNITED STATES
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Anonymous
9/14/2023 4:27:00 AM

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p das
12/7/2023 11:41:00 PM

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Anna
1/5/2024 1:12:00 AM

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KOREA REPUBLIC OF
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Bhavya
9/13/2023 10:15:00 AM

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Anonymous
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Rahul Kumar
8/31/2023 12:30:00 PM

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CANADA
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9/17/2023 5:15:00 PM

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CANADA
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6/24/2023 8:45:00 AM

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Anonymous
D
D
7/15/2023 1:38:00 AM

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Anonymous
A
Ann
9/15/2023 5:39:00 PM

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AUSTRALIA
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Sridhar
1/16/2024 9:19:00 PM

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Anonymous
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Summer
10/4/2023 9:57:00 PM

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Anonymous
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vv
12/2/2023 2:45:00 PM

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9/15/2023 4:45:00 AM

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10/12/2023 10:06:00 PM

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A
10/2/2023 6:08:00 PM

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PC
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YoloStar Yoloing
10/22/2023 9:58:00 PM

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Anonymous
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5/14/2023 12:45:00 PM

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unknown-R
11/23/2023 7:36:00 AM

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5/11/2023 9:59:00 AM

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10/24/2023 6:26:00 AM

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5/17/2023 4:26:00 AM

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12/30/2023 11:17:00 PM

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anonymous
7/20/2023 10:31:00 PM

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Xenofon
6/26/2023 9:35:00 AM

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1/21/2024 8:21:00 PM

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12/25/2023 3:25:00 AM

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Karim
10/8/2023 8:34:00 PM

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1/6/2024 12:53:00 PM

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MS
1/19/2024 2:56:00 PM

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Anonymous
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