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Salesforce Salesforce-Contact-Center Exam (page: 8)
Salesforce Contact Center Accredited Professional
Updated on: 25-Dec-2025

Viewing Page 8 of 43
Salesforce-Contact-Center PDF 207 Questions

The customer needs real-time sentiment analysis during calls.
Which third-party integration could be beneficial?

  1. Zoom
  2. Genesys Cloud CX
  3. Google Cloud AI
  4. Zendesk

Answer(s): C

Explanation:

Google Cloud AI offers powerful tools for real-time sentiment analysis during calls, making it a beneficial third-party integration for Salesforce Contact Centers. By integrating Google Cloud AI, organizations can analyze voice interactions in real-time to detect customer sentiment, helping agents understand and react to customer emotions and concerns more effectively during the conversation. This integration can enhance customer service by providing deeper insights into customer needs and improving response strategies.


Reference:

https://cloud.google.com/solutions/contact-center



The customer wants to seamlessly integrate their existing CRM system.
Which Salesforce feature facilitates this?

  1. Data Import Wizard
  2. Process Builder
  3. Apex Code
  4. Partner Integrations

Answer(s): D

Explanation:

Seamless integration of an existing CRM system with Salesforce can be best facilitated through Partner Integrations. Salesforce offers a variety of pre-built integrations through its AppExchange, which includes many solutions developed by partners specifically for integrating various CRM systems. This approach provides standardized, supported, and scalable integration options, making "D. Partner Integrations" the optimal choice for such requirements.


Reference:

Salesforce AppExchange



The customer requires advanced customization for specific workflows.
What is the best approach?

  1. Out-of-the-box configuration
  2. Salesforce Flow
  3. Third-party development
  4. Custom Apex coding

Answer(s): D

Explanation:

When advanced customization is required for specific workflows, Custom Apex coding is often the best approach. Apex allows for a high degree of flexibility and complex logic that goes beyond what is possible with declarative tools like Salesforce Flow. It is particularly useful for creating custom business processes that cannot be achieved with standard configuration options, making "D. Custom Apex coding" the most suitable answer.


Reference:

Salesforce Developers on Apex



The customer wants to prioritize security and compliance.
Which Salesforce feature should be emphasized?

  1. Field-Level Security
  2. Omni-Channel Routing
  3. Einstein Analytics
  4. Knowledge Base

Answer(s): A

Explanation:

To prioritize security and compliance, Field-Level Security (FLS) should be emphasized. FLS is a feature that allows administrators to control access to specific fields, even if a user has access to the object. This ensures that sensitive information remains secure and that compliance requirements are met by only allowing authorized personnel to view or edit particular data, which is essential for maintaining privacy and security protocols. Therefore, "A. Field-Level Security" is the correct feature to focus on.


Reference:

Salesforce Documentation on Field-Level Security



The customer needs ongoing support and training for their new system.
Which Salesforce resource is most valuable?

  1. Trailhead
  2. Premier Support
  3. Release Notes

Answer(s): B

Explanation:

For ongoing support and training for a new system, Salesforce Premier Support is the most valuable resource. Premier Support provides additional services beyond standard support, including 24/7 assistance, access to expert coaching, accelerated response times, and more. This level of support is particularly beneficial for organizations that need extensive help and rapid resolution of issues as they adapt to and evolve with their new Salesforce system.


Reference:

Salesforce Premier Support



Viewing Page 8 of 43



Share your comments for Salesforce Salesforce-Contact-Center exam with other users:

Einstein 11/8/2025 4:13:37 AM

Passed this exam in first appointment. Great resource and valid exam dump.
Anonymous


Einstein 9/2/2025 7:42:00 PM

Passed this exam today. All questions are valid and this is not something you can find in ChatGPT.
UNITED KINGDOM