Salesforce-Communications-Cloud Exam Questions and Answers (Page: 3)

QUESTION: 11

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account.
What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Answer(s): A

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QUESTION: 12

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document.
What Solution should a consultant recommend to meet the requirement above?

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Answer(s): B

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QUESTION: 13

United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Change of Plan
Apply Promotion
Modify Order
Disconnect and New order

Answer(s): A

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QUESTION: 14

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before.
Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task
Map all relevant information to the Customer Facing Service (CFS)
Use action type from fulfillment request lines in the callout condition task
Implement the router condition logic within decomposition layer with more conditions.
Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer(s): D

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QUESTION: 15

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Answer(s): D

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Salesforce Salesforce-Communications-Cloud Exam (page: 3) Salesforce Communications Cloud Accredited Professional (AP) Updated on: 25-Dec-2025

QUESTION: 11

QUESTION: 12

QUESTION: 13

QUESTION: 14

QUESTION: 15

Salesforce Salesforce-Communications-Cloud Exam (page: 3)
Salesforce Communications Cloud Accredited Professional (AP)
Updated on: 25-Dec-2025