Public-Sector-Solutions Exam Questions and Answers

QUESTION: 16

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

Setup Audit Trail
Field History Tracking
Salesforce Shield
Classic Encryption

Answer(s): C

Explanation:

Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and

Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field Audit Trail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure- data-with-platform-encryption

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QUESTION: 17

A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

Create a Decision Matrix using BRE
Create an Application Form using OmniScript Designer
Create an Application Form using Web-to-Case
Create an Expression Set using BRE
Create an Application Form using Web-to-Lead

Answer(s): A,B,D

Explanation:

A Decision Matrix, an Application Form, and an Expression Set are three components that can be configured to define applicants' eligibility and help with application prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and conditions and provide a decision outcome and explanation. An Application Form is a component of OmniScript Designer that can create guided digital forms that can capture answers from applicants and provide recommendations based on business logic. An Expression Set is a component of BRE that can define expressions that can be reused across multiple rules or matrices.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript

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QUESTION: 18

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?

OmniChannel, Flows, Apex, and DataLoader
Scripts, Einstein Al, Assessments, and Grants
OmniScripts, DataRaptors, Integration Procedures, and FlexCards
Application Form, Lightning Web Components, Communities, and Applications

Answer(s): C

Explanation:

OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the- components-of-public-sector-solutions

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QUESTION: 19

a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

Edit option needs to be added to Action Plan template page layout
System Administrator doesn't have "Edit" permissions to Action Plan template
Once published, an Action Plan template cannot be changed.
Action Plan template changes have to be requested to Salesforce support team

Answer(s): C

Explanation:

Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the `Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it.

Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type= 5&language=en_US

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QUESTION: 20

A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

Which Business Rules Engine tool is used here?

Workflow Field Updates
Data matrices
Process Builder
Decision Matrices

Answer(s): D

Explanation:

Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.

Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&lang uage=en_US

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Salesforce Public-Sector-Solutions Exam (page: 4) Salesforce Public Sector Solutions Accredited Professional Updated on: 25-Dec-2025

QUESTION: 16

Explanation:

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QUESTION: 17

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QUESTION: 18

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QUESTION: 19

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QUESTION: 20

Explanation:

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Salesforce Public-Sector-Solutions Exam (page: 4)
Salesforce Public Sector Solutions Accredited Professional
Updated on: 25-Dec-2025