A company needs to create an OmniScript with three steps.· Step 1· Step 2· Step 3Enter customer detailsSelect a productDisplay a price retrieved from a REST APIThe product's price should automatically display in Step 3. What should the consultant add to the design of the OmniScript to meet these requirements?
Answer(s): D
The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element
An existing OmniScript used to capture and update customer information displays the following information on the same page:· Name· Age· Street· Last name· Postal code· Gender· State· Phone· City· Country· EmailUsers report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.How can the consultant improve the user experience of the OmniScript?
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.· Status = Active o Pay bill o Review usage o Cancel service· Status = Suspended o Pay bill o Reconnect service o Cancel service· Status = Pending installation o Set up billing o Schedule installation o Cancel installation· Status = Canceled o Reconnect service o Cancel service· Status = Pending installation o Set up billing o Scheduleinstallation o Cancel installation· Status = Canceled o Pay bill o Disconnect service o Reconnect serviceWhich two FlexCard features should the consultant use to meet these requirements? Choose 2 answers
Answer(s): A,B
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers
Answer(s): B,D
The two FlexCard features that the consultant should recommend to address this issue are Flyout and Block elements. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use a Flyout to show more details or options for each product without cluttering the main FlexCard. A Block element is a container that can group related fields and elements in a FlexCard. The consultant can use a Block element with the Collapse property enabled to allow the user to expand or collapse a section of the FlexCard, such as specific fields or actions
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.How many different data sources can be configured using FlexCards in this scenario?
The number of different data sources that can be configured using FlexCards in this scenario is 6. A FlexCard can have one data source per state, and a state can have multiple child FlexCards, each with its own data source. Therefore, the parent FlexCard can have one data source for its state, and each of the 5 child FlexCards can have a different data source, making a total of 6 data sources
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