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Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Exam (page: 4)
Salesforce Health Cloud Accredited Professional
Updated on: 25-Dec-2025

Viewing Page 4 of 47
HEALTH-CLOUD-ACCREDITED-PROFESSIONAL PDF 237 Questions

Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)

  1. Copy-protected PDF files
  2. Opt out consent documents
  3. Authorization consent forms
  4. Files that are smaller than 2 ­ Simple Application 5MB
  5. Password protected files

Answer(s): C,D

Explanation:

According to the Salesforce documentation1, consent documents are files that capture the enrollee's consent to participate in a care program. Consent documents can be uploaded as PDF, DOC, DOCX, or

JPG files in secure folders of Health Cloud for a care program. The file size limit for consent documents is 2 MB1. Therefore, options C and D are correct. Option A is incorrect, because copy- protected PDF files cannot be uploaded as consent documents. Option B is incorrect, because opt out consent documents are not used to enroll in a care program, but to withdraw from it. Option E is incorrect, because password protected files cannot be uploaded as consent documents.



In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 ­ Simple Application correct options)
Options not visible

  1. By engaging in a web chat with an agent who presents consent forms in chat window.
  2. By sending an email that then create a case using email-to-case.
  3. By talking to an agent via phone who then enrolls the patient
  4. By submitting consent Via SMS using Einstien Chat bot.
  5. By using a Self-Service portal via a Community.

Answer(s): C,E

Explanation:

According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:
By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud.
By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.



In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)

  1. Create a healthcare provider enrollment flow
  2. Install emergency Response Management unmanaged package
  3. Leverage pre-configured flows provided with Health Cloud
  4. Create Patient Enrollment Console

Answer(s): B,C

Explanation:



According to the Salesforce documentation3, there are two ways to support the health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency:
Install Emergency Response Management unmanaged package, which provides prebuilt objects, fields, apps, tabs, reports, dashboards, and more to help health organizations manage emergency response.
Leverage pre-configured flows provided with Health Cloud, such as Assess Individual Risk Level flow and Enroll in Program flow, which help health workers quickly assess and enroll individuals in emergency programs. Therefore, options B and C are correct. Option A is incorrect, because there is no such thing as a healthcare provider enrollment flow in Health Cloud. Option D is incorrect, because there is no such thing as a patient enrollment console in Health Cloud.



Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)

  1. The clinical indicators that need to be monitored in the Care Program.
  2. The products that are associated with a given Care Program.
  3. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
  4. The budget & expense of the company's associated Care Program.
  5. The Plans that enrollees have been engaged in as part of the Care Program.

Answer(s): A,B,E

Explanation:

According to the Salesforce documentation, a life sciences company can track the following terms about a care program using program management in Health Cloud:
The clinical indicators that need to be monitored in the care program, such as blood pressure, cholesterol level, or weight.
The products that are associated with a given care program, such as medications, devices, or services.

The plans that enrollees have been engaged in as part of the care program, such as education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option C is incorrect, because marketing campaigns are not tracked by program management in Health Cloud. Option D is incorrect, because budget and expense are not tracked by program management in Health Cloud.



What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 ­ Recall concept / Remember.)

  1. Care Programs track a patient's overall health journey, while Care Plans are more focused on specific care needs.
  2. Care Plans can be exposed in a community while Care Programs cannot.
  3. Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.
  4. Care Programs are just a different type of Care Plan which capture more details such as financial information.
  5. Care Programs are an extension on Care Plans.

Answer(s): A

Explanation:

According to the Salesforce documentation, care programs and care plans are different concepts in Health Cloud:
Care programs track a patient's overall health journey from enrollment to completion. They provide guidance and support for patients to proactively manage their health by increasing their adherence to treatment plans.
Care plans are practical, actionable steps to support the health of a patient. They break health problems down into doable, trackable actions. They serve as the source of truth for all the individuals involved in the care of a patient. Therefore, option A is correct. Option B is incorrect, because both care programs and care plans can be exposed in a community. Option C is incorrect, because both care programs and care plans can be used by providers, payers, and life sciences companies. Option D is incorrect, because care programs are not a different type of care plan, but a separate object in Health Cloud. Option E is incorrect, because care programs are not an extension of care plans, but a related object in Health Cloud.



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Share your comments for Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL exam with other users:

Miguel 10/5/2023 12:16:00 PM

question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5
SPAIN


Miguel 10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5
SPAIN


Miguel 10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;
SPAIN


Not Miguel 11/26/2023 9:43:00 PM

for this question - "which three type of basic patient or member information is displayed on the patient info component? (choose three.)", list of conditions is not displayed (it is displayed in patient card, not patient info). so should be thumbnail of chatter photo
Anonymous