Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Oracle
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. Salesforce
  3. Field Service Consultant

Salesforce Field Service Consultant Exam (page: 1)
Salesforce Certified Field Service Consultant
Updated on: 25-Sep-2025

Viewing Page 1 of 34
Field Service Consultant PDF 163 Questions

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

  1. Reshuffle
  2. Group Nearby
  3. Resource Schedule Optimization
  4. In-day Optimization

Answer(s): A,D

Explanation:

Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.


Reference:

1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2 https://help .salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5



Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement? Choose 2 answers

  1. Define "cannot complete" as a pinned status for auto-dispatch services.
  2. Define "cannot complete" as a pinned status for scheduling and optimization services.
  3. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
  4. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

Answer(s): B,C

Explanation:

Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3. Status transitions define the valid status changes for service appointments based on business rules.


Reference:

3 https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5



Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day. How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

  1. Three Service Territories with fewer than 50 resources
  2. Two Service Territories that split the Service Resources evenly
  3. One Service Territory with four Polygons
  4. Five Service Territories with fewer than 500 Service Appointments per day

Answer(s): D

Explanation:

Service Territories are used to group resources and service appointments based on geographic areas or other criteria. The recommended limit for service appointments per territory per day is 500 for optimal performance and user experience.


Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_limits.htm&type=5



Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

  1. Utilize a custom Price Book specific to each country.
  2. Utilize the standard Price Book with pricing rules applied.
  3. Utilize a custom Price Book with pricing rules applied.
  4. Utilize a standard Price Book specific to each country.

Answer(s): A

Explanation:

A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules are not available for Field Service

Lightning.


Reference:

https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5



A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

  1. The Product Item Transactions Related List on the Product Item
  2. The Work Order Line Item associated with the completed Work Order
  3. The Products Consumed section on the Work Order
  4. The Product Request Line Item associated with the Product

Answer(s): C

Explanation:

The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related List on the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used. The Product Request Line Item associated with the Product shows the products requested, but not the products consumed.


Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5



Viewing Page 1 of 34



Share your comments for Salesforce Field Service Consultant exam with other users:

SD 7/13/2023 12:56:00 AM

good questions
UNITED STATES


kanjoe 7/2/2023 11:40:00 AM

good questons
UNITED STATES


Mahmoud 7/6/2023 4:24:00 AM

i need the dumb of the hcip security v4.0 exam
EGYPT


Wei 8/3/2023 4:18:00 AM

upload the dump please
HONG KONG


Stephen 10/3/2023 6:24:00 PM

yes, iam looking this
AUSTRALIA


Stephen 8/4/2023 9:08:00 PM

please upload cima e2 managing performance dumps
Anonymous


hp 6/16/2023 12:44:00 AM

wonderful questions
Anonymous


Priyo 11/14/2023 2:23:00 AM

i used this site since 2000, still great to support my career
INDONESIA


Jude 8/29/2023 1:56:00 PM

why is the answer to "which of the following is required by scrum?" all of the following stated below since most of them are not mandatory? sprint retrospective. members must be stand up at the daily scrum. sprint burndown chart. release planning.
UNITED STATES


Marc blue 9/15/2023 4:11:00 AM

great job. hope this helps out.
UNITED STATES


Anne 9/13/2023 2:33:00 AM

upload please. many thanks!
Anonymous


pepe el toro 9/12/2023 7:55:00 PM

this is so interesting
Anonymous


Antony 11/28/2023 12:13:00 AM

great material thanks
AUSTRALIA


Thembelani 5/30/2023 2:22:00 AM

anyone who wrote this exam recently
Anonymous


P 9/16/2023 1:27:00 AM

ok they re good
Anonymous


Jorn 7/13/2023 5:05:00 AM

relevant questions
UNITED KINGDOM


AM 6/20/2023 7:54:00 PM

please post
UNITED STATES


Nagendra Pedipina 7/13/2023 2:22:00 AM

q:42 there has to be a image in the question to choose what does it mean from the options
INDIA


BrainDumpee 11/18/2023 1:36:00 PM

looking for cphq dumps, where can i find these for free? please and thank you.
UNITED STATES


sheik 10/14/2023 11:37:00 AM

@aarun , thanks for the information. it would be great help if you share your email
Anonymous


Random user 12/11/2023 1:34:00 AM

1z0-1078-23 need this dumps
Anonymous


labuschanka 11/16/2023 6:06:00 PM

i gave the microsoft azure az-500 tests and prepared from this site as it has latest mock tests available which helped me evaluate my performance and score 919/1000
Anonymous


Marianne 10/22/2023 11:57:00 PM

i cannot see the button to go to the questions
Anonymous


sushant 6/28/2023 4:52:00 AM

good questions
EUROPEAN UNION


A\MAM 6/27/2023 5:17:00 PM

q-6 ans-b correct. https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-cli-quick-start/use-the-cli/commit-configuration-changes
UNITED STATES


unanimous 12/15/2023 6:38:00 AM

very nice very nice
Anonymous


akminocha 9/28/2023 10:36:00 AM

please help us with 1z0-1107-2 dumps
INDIA


Jefi 9/4/2023 8:15:00 AM

please upload the practice questions
Anonymous


Thembelani 5/30/2023 2:45:00 AM

need this dumps
Anonymous


Abduraimov 4/19/2023 12:43:00 AM

preparing for this exam is overwhelming. you cannot pass without the help of these exam dumps.
UNITED KINGDOM


Puneeth 10/5/2023 2:06:00 AM

new to this site but i feel it is good
EUROPEAN UNION


Ashok Kumar 1/2/2024 6:53:00 AM

the correct answer to q8 is b. explanation since the mule app has a dependency, it is necessary to include project modules and dependencies to make sure the app will run successfully on the runtime on any other machine. source code of the component that the mule app is dependent of does not need to be included in the exported jar file, because the source code is not being used while executing an app. compiled code is being used instead.
Anonymous


Merry 7/30/2023 6:57:00 AM

good questions
Anonymous


VoiceofMidnight 12/17/2023 4:07:00 PM

Delayed the exam until December 29th.
UNITED STATES