Salesforce Data-Architect Exam (page: 9)
Salesforce Certified Data Architect
Updated on: 15-Feb-2026

Viewing Page 9 of 53

To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce.
What common error should the data architect be aware of when using upsert?

  1. Errors with duplicate external Id values within the same CSV file.
  2. Errors with records being updated and inserted in the same CSV file.
  3. Errors when a duplicate Contact name is found cause upsert to fail.
  4. Errors with using the wrong external Id will cause the load to fail.

Answer(s): A



Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization.
What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

  1. Enable field history tracking on the Case object.
  2. Create a report on Case analytic snapshots.
  3. Install AppExchange packages for available reports.
  4. Create Contact and Opportunity Reports and Dashboards.

Answer(s): A



The head of sales at Get Cloudy Consulting wants to understand key relevant performance figures and help managers take corrective actions where appropriate.

What is one reporting option Get Cloudy Consulting should consider?

  1. Case SLA performance report
  2. Sales KPI Dashboard
  3. Opportunity analytic snapshot
  4. Lead conversion rate report

Answer(s): B



In their legacy system. Universal Containers has a monthly accounts receivable report that compiles data from Accounts, Contacts, Opportunities, Orders. and Order Line Items.
What difficulty will an architect run into when implementing this in Salesforce?

  1. Salesforce allows up to four objects in a single report type.
  2. Salesforce does not support Orders or Order Line Items.
  3. A report cannot contain data from Accounts and Contacts.
  4. Custom report types cannot contain Opportunity data.

Answer(s): A



Universal Containers keeps its Account data in Salesforce and its Invoice data in a third -party ERP system. They have connected the Invoice data through a Salesforce external object. They want data from both Accounts and Invoices visible in one report in one place.
What two approaches should an architect suggest for achieving this solution? Choose 2 answers

  1. Create a report in an external system combining Salesforce Account data and Invoice data from the ERP.
  2. Create a report combining data from the Account standard object and the Invoices external object.
  3. Create a Visualforce page combining Salesforce Account data and Invoice external object data.
  4. Create a separate Salesforce report for Accounts and Invoices and combine them in a dashboard.

Answer(s): A,C



Viewing Page 9 of 53



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