When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
Answer(s): C
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.What is the recommended method to improve the support experience while providing expert-level support?
Answer(s): D
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
Answer(s): B
Which search mechanism should be used to find case comments from within the lightning service console?
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.What should the consultant recommend to mitigation these concerns?
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q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president
this was on the exam as of 1211/2023
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on question 10 and so far 2 wrong answers as evident in the included reference link.
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question: 128 d is the wrong answer...should be c
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