When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
Answer(s): C
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.What is the recommended method to improve the support experience while providing expert-level support?
Answer(s): D
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
Answer(s): B
Which search mechanism should be used to find case comments from within the lightning service console?
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.What should the consultant recommend to mitigation these concerns?
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q 10. ans is d (in the target org: open deployment settings, click edit next to the source org. select allow inbound changes and save
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question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.
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answer 16 should be b your organizational policies require you to use virtual machines directly
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