Salesforce Certification Preparation for Service Cloud Consultant CRT-261 Dumps in PDF

Free Salesforce CRT-261 Real Questions (page: 18)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce CRT-261 exam with other users:

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7/29/2023 8:48:00 AM

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12/18/2023 3:10:00 AM

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12/30/2023 8:52:00 AM

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10/13/2023 2:42:00 PM

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10/25/2023 1:14:00 AM

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11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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9/28/2023 4:36:00 AM

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10/8/2023 9:59:00 AM

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2/8/2023 12:10:00 AM

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12/21/2023 4:54:00 PM

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9/11/2023 10:22:00 AM

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Mouli
9/2/2023 7:02:00 AM

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9/27/2023 2:40:00 PM

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6/28/2023 4:38:00 AM

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8/7/2023 12:09:00 AM

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Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

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concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

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deedee
12/23/2023 5:10:00 PM

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8/1/2023 3:07:00 PM

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6/24/2023 7:37:00 AM

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9/5/2023 2:25:00 PM

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9/8/2023 5:56:00 AM

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8/29/2023 3:24:00 AM

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CW
7/6/2023 7:37:00 PM

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11/21/2023 1:37:00 AM

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Isaac
10/28/2023 2:30:00 PM

great case study

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Malviya
2/3/2023 9:10:00 AM

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