Certified Sales Cloud Consultant Exam Questions PDF download

QUESTION: 61

The Sales Director at Cloud Kicks mandated that implementing logic and automation to qualify top leads is priority. Cloud Kicks fully leverages Sales Cloud and has significant data points captured on converted Leads and closed won Opportunities for the past four years.

Which two actions can the Consultant first take to ensure a best practices implementation? (Choose two.)

Review converted Lead data with Sales and Marketing leaders to understand the interaction patterns that led to conversion.
Begin with the recommended base Lead Score of 100. After a predetermined amount of time, evaluate the results and adjust the Score accordingly.
Begin with the recommended base Lead Grade of B-. After a predetermined amount of time, evaluate the results and adjust the Grade accordingly.
Work with subject matter experts to define the key attributes of the ideal customer for Cloud Kicks’ products.
Configure a qualification screen-based flow to assist Sales Reps in quickly determining which Leads are high priority.

Answer(s): B,C

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QUESTION: 62

The sales team at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information.

Which two actions should the Consultant take to meet this requirement? (Choose two.)

Update the Account with number of retail locations after it has been converted.
Create a rollup field on the Account to calculate the number of retail locations.
Create custom fields on the Account and Lead objects to store the number of retail locations.
Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
Map the custom field from the Lead object to the standard field on the Account object during lead conversion.

Answer(s): B,D

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QUESTION: 63

Sales Management at Cloud Kicks has noticed that the Quote amount on Opportunities does not match the Opportunity amount.
Which two actions should the Consultant recommend to resolve this issue? (Choose two.)

Add a global action to sync the Quote with the Opportunity.
Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.
Add a Sync button to the Page Layout.
Add the Syncing checkbox to the Quotes related list.
Build a formula field on Opportunity to roll up Total Value from the Quote Record.

Answer(s): C,D

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QUESTION: 64

The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and is having issue with keeping Account data updated.
What should the Consultant recommend to maintain up-to-date Account information?

Use the third-party data to update and add records to Salesforce.
Enable the Automatic Account Update feature in Setup.
Call the Contacts and Leads to get their updated information.
Use the Salesforce-provided data to update and add records to Salesforce.

Answer(s): A

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QUESTION: 65

Cloud Kicks is implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics.
How can the Consultant meet this requirement?

Create a Territory Hierarchy, and set allocations and assignments.
Create a Territory Management Model with Territory Hierarchy and with priority.
Create a Territory Types with priority and then create a Territory based on Territory Types.
Create a Territory Model with Territory Hierarchy and set allocations.

Answer(s): C

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