Salesforce Certification Preparation for Administrator CRT-101 Exam Questions in PDF

Free Salesforce CRT-101 Dumps Questions (page: 15)

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

  1. Auto Response Rules
  2. Assignment Rules
  3. Web-to-Lead
  4. Escalation Rules

Answer(s): C



When a Lead is converted, an Account, Contact and _______ record are created.

  1. Lead
  2. Case
  3. Campaign
  4. Opportunity

Answer(s): D



Queues can be made up of the following

  1. Users
  2. Public Groups
  3. Roles
  4. Profiles
  5. External Chatter Users

Answer(s): A,B,C



Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

  1. True
  2. False

Answer(s): A



The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

  1. Create 3 assignment rules
  2. Create 1 assignment rule with multiple criteria entries
  3. Create an assignment rule and 2 workflow rules
  4. Use workflow rules to accomplish this

Answer(s): B



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10/23/2023 3:35:00 PM

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Whizzle
7/24/2023 6:19:00 AM

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S
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Miguel
10/5/2023 12:21:00 PM

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6/3/2023 2:39:00 AM

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Steve
8/17/2023 2:19:00 PM

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12/24/2023 4:33:00 AM

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Maria
6/23/2023 11:40:00 AM

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Nagendra Pedipina
7/12/2023 9:10:00 AM

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9/16/2023 9:37:00 PM

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12/4/2023 12:56:00 AM

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